Jorge Arrivillaga
Gardena,CA
Summary
Results-driven operations professional with 10+ years of experience in airline catering and dispatch. Skilled in team leadership, HACCP compliance, and clear communication across kitchen, warehouse, and ramp teams. Focused on improving shift flow, quality, and safety.
Overview
1
1
Language
13
13
years of professional experience
Work History
Shift Supervisor
Airfayre
Gardena, California
10.2013 - Current
- Supervised shift teams in airline catering operations.
- Coordinated food preparation, packing, and dispatch workflows.
- Monitored HACCP and food safety procedures.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Trained new employees on company policies and procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Trained, managed and motivated employees to promote professional skill development.
Dispatcher
Airfayre
Gardena
10.2013 - Current
- Tracked catering orders and verified load sheets to ensure timely airline departures.
- Assigned drivers to airport delivery routes based on flight schedules for efficient operations. to airport deliveries based on flight timing and route needs.
- Tracked vehicles using GPS technology to monitor their location and status.
- Supported airfayre flight dispatch schedules with kitchens, drivers, and ramp teams.
- Prepared dispatch paperwork for aircraft catering routes and shift handoffs.
- Tracked service delays and relayed updates to operations supervisors.
- Resolved dispatch issues by collaborating with catering staff, warehouse teams, and airline contacts to maintain service quality.
- Passed delivery updates to production, transportation, and customer service teams.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06-1995
Skills
- Dispatch scheduling
- Load sheet verification
- Flight dispatch
- HACCP compliance
- GPS tracking
- Shift coordination
- Airline catering
- Operational reporting
- Team leadership
Languages
Spanish
Professional
Timeline
Shift Supervisor
Airfayre
10.2013 - Current
Dispatcher
Airfayre
10.2013 - Current
High School Diploma -
Belmont High School