JORGE A. SUTA
Atlanta,GA
Summary
Entry-level IT Support Professional, certified through the Google IT Support Certificate, covering troubleshooting, customer service, networking, system administration, and security. Quick learner with strong problem-solving skills and hands-on IT experience. Eager to apply technical skills and support users while growing in a full-time IT support role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Music Instructor
Thunder Road Music Studios
Johns Creek, GA
09.2022 - 05.2025
- Provided instruction in one-on-one environment for students of varied age and ability.
- Instructed students in music theory and composition in classroom environment.
- Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.
Learning Ambassador
Amazon
Jefferson, USA
06.2021 - 06.2022
- Responsible for carrying out an array of duties
- Receiving and processing incoming stock and materials, picking and filling orders from stock
- Overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
- Offered extra help to team members with technical and academic issues to improve participation.
Assistant Manager
Pollo Campero
Atlanta, USA
01.2019 - 01.2020
- Administered policies and practices in HR, compliance, safety and quality assurance.
- Selected, managed and developed high-performing team of sales associates to meet or exceed sales targets.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Held team members accountable for deadlines, quotas and performance goals.
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Mentored underperforming staff with service-focused initiatives.
Education
Associate of Applied Science - Music & technology
Atlanta Institute of Music & Media
Duluth, GA07.2021
Skills
- Bilingual
- Microsoft 365
- Software installation
- User support
- Windows
- Linux
- Mac
- Adobe Essentials
- Multitasking
Certification
- Google IT Support Professional Certificate
- CompTIA A+, Working towards
- Security +, Working towards
- CCNA, Working towards
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Music Instructor
Thunder Road Music Studios
09.2022 - 05.2025
Learning Ambassador
Amazon
06.2021 - 06.2022
Assistant Manager
Pollo Campero
01.2019 - 01.2020
Associate of Applied Science - Music & technology
Atlanta Institute of Music & Media