Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
JORGE A. SUTA

JORGE A. SUTA

Atlanta,GA

Summary

Entry-level IT Support Professional, certified through the Google IT Support Certificate, covering troubleshooting, customer service, networking, system administration, and security. Quick learner with strong problem-solving skills and hands-on IT experience. Eager to apply technical skills and support users while growing in a full-time IT support role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Music Instructor

Thunder Road Music Studios
09.2022 - 05.2025
  • Provided instruction in one-on-one environment for students of varied age and ability.
  • Instructed students in music theory and composition in classroom environment.
  • Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.

Learning Ambassador

Amazon
06.2021 - 06.2022
  • Responsible for carrying out an array of duties
  • Receiving and processing incoming stock and materials, picking and filling orders from stock
  • Overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
  • Offered extra help to team members with technical and academic issues to improve participation.

Assistant Manager

Pollo Campero
01.2019 - 01.2020
  • Administered policies and practices in HR, compliance, safety and quality assurance.
  • Selected, managed and developed high-performing team of sales associates to meet or exceed sales targets.
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
  • Held team members accountable for deadlines, quotas and performance goals.
  • Oversaw team productivity and results to attain revenue goals and performance targets.
  • Mentored underperforming staff with service-focused initiatives.

Education

Associate of Applied Science - Music & technology

Atlanta Institute of Music & Media
Duluth, GA
07.2021

Skills

  • Bilingual
  • Microsoft 365
  • Software installation
  • User support
  • Windows
  • Linux
  • Mac
  • Adobe Essentials
  • Multitasking

Certification

  • Google IT Support Professional Certificate
  • CompTIA A+, Working towards
  • Security +, Working towards
  • CCNA, Working towards

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Music Instructor

Thunder Road Music Studios
09.2022 - 05.2025

Learning Ambassador

Amazon
06.2021 - 06.2022

Assistant Manager

Pollo Campero
01.2019 - 01.2020

Associate of Applied Science - Music & technology

Atlanta Institute of Music & Media

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