JORGE BARRANCO
Schaumburg,IL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
SOC Analyst
Allied Universal Security Services
02.2022 - Current
- Gained extensive knowledge in data entry, analysis, and reporting.
- Recommend improvements in security systems and procedures.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Food Handler
RPM Seafood, Lettuce Entertain You Inc
01.2020 - 12.2022
- Collaborated well with other food runners to deliver orders accurately.
- Established rapport with customers by providing friendly and attentive service.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Delivered correct food items to tables according to order documentation.
- Kept detailed knowledge of and followed all food safety guidelines.
Delivery Driver
FedEx
10.2020 - 05.2021
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Loaded truck and properly secured items to prevent damage for deliveries.
Busser
Pizzeria Portofino, Lettuce Entertain You Inc
06.2019 - 12.2019
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Houseman/Banquet Server
Booth One, Lettuce Entertain You Inc
09.2018 - 06.2019
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Answered guest questions about event plans and food service choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Set up banquet tables and chairs based on event requirements.
- Assessed meal preparation to check creation of special orders and cooking procedures.
Quality Control Inspector
Alumnitank
05.2018 - 08.2018
- Followed safety protocols while handling hazardous materials.
- Performed visual inspections and non-destructive tests where appropriate.
- Trained other workers in inspection and testing procedures.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Followed standard operating procedures for inspections and tests.
Cashier/Customer Service Associate
Walmart
12.2017 - 08.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Mover
Two Men And A Truck
05.2017 - 09.2017
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Strapped items down over protective padding to secure throughout transportation.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 75 lbs.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Followed safety protocols to prevent accidents and injuries.
Education
Bachelor of Arts - Criminology
University of Illinois At Chicago
Chicago, IL05.2021
High School Diploma -
Harvard Community High School
Harvard, IL05.2017
Skills
- Customer Satisfaction
- Problem Resolution
- Critical Thinking Skills
- Best Practice Implementation
- Procedure Documentation
- Customer Service
- Teamwork and Collaboration
- MS Office Proficiency
Timeline
SOC Analyst
Allied Universal Security Services
02.2022 - Current
Delivery Driver
FedEx
10.2020 - 05.2021
Food Handler
RPM Seafood, Lettuce Entertain You Inc
01.2020 - 12.2022
Busser
Pizzeria Portofino, Lettuce Entertain You Inc
06.2019 - 12.2019
Houseman/Banquet Server
Booth One, Lettuce Entertain You Inc
09.2018 - 06.2019
Quality Control Inspector
Alumnitank
05.2018 - 08.2018
Cashier/Customer Service Associate
Walmart
12.2017 - 08.2018
Mover
Two Men And A Truck
05.2017 - 09.2017
Bachelor of Arts - Criminology
University of Illinois At Chicago
High School Diploma -
Harvard Community High School
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