Jorge Blanco
Summary
Dedicated leader with over 10 years of experience in the hospitality industry. Proven track record of exceeding sales targets and leading teams to success. Skilled in developing and implementing sales strategies that drive revenue growth. Strong communication and interpersonal skills with the ability to build relationships with clients and team members. Passionate about mentoring and coaching team members to achieve their full potential.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Bolay
11.2021 - Current
- Market research to scout new catering accounts.
- Build connections and nurture business relationships.
- Hired and trained new employees on proper protocols and customer service standards.
- Managed budget implementations, employee reviews, prime cost, schedules, and supplier contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Collaborated with other departments to establish productive and timely completion of projects.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Assistant General Manager
Cvi.Che 105
03.2019 - 11.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Manager
AOKI Teppanyaki
07.2016 - 10.2019
- Responsible for daily operations: opening and closing procedures
- Accomplished multiple tasks within established timeframes.
- Responsible for interviewing and hiring front of the house and back of the house staff
- Create and enforce deep cleaning and daily cleaning procedures
- Cash handling including petty cash and deposits
- Produce detailed weekly report for labor and sales
- Oversee flow of foot traffic into the restaurant
- Menu content and creation
- Guest satisfaction: Establishing customer service protocol, touch tables and gather feedback
- Administrative duties
- Staff recruiting and training
- Enforce up-selling and daily specials knowledge.
Manager
Doraku Izakaya And Sushi
01.2013 - 06.2016
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Trained staff on proper selling procedures as well as safety regulations and productivity strategies.
- Resolved guests complaints while maintaining positive customer environment.
Education
AutoCAD certified -
Miami School of Drafting
Miami, FL06.2019
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07.2014
High School Diploma -
Felix Varela Senior High School
Miami, FL06.2011
Skills
- P&L Administration
- Suggestive Selling
- Persuasive Negotiations
- Business Leadership
- Budgeting and Cost Control
- Resource Allocation
- Advertising Campaign Development
- Customer Relationship Management
- Financial Leadership Abilities
- Manage Operations
- Microsoft Office
- Talent developer
- Resourceful problem solver
- Persuasive communicator
- Motivational leader
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Bolay
11.2021 - Current
Assistant General Manager
Cvi.Che 105
03.2019 - 11.2021
Manager
AOKI Teppanyaki
07.2016 - 10.2019
Manager
Doraku Izakaya And Sushi
01.2013 - 06.2016
AutoCAD certified -
Miami School of Drafting
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Felix Varela Senior High School
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