Professional with 24.5 years at PepsiCo, including 16.5 years in security operations. Expertise in protecting people, assets, and information, emphasizing surveillance techniques and customer service. Collaborated with Garda World to improve safety protocols and service delivery. Committed to ongoing education in IT security and skilled in adapting to new technologies.
Overview
24
24
years of professional experience
Work History
Security Officer
PepsiCo/Securitas/AGB/Garda World
Plano, Texas
02.2009 - Current
Executed established security and safety measures, ensuring compliance with company rules, policies, and regulations
Generated comprehensive reports on daily activities, incidents, investigations, and maintenance issues.
Monitored premises to ensure safety and security for employees and visitors, and to prevent unauthorized access and security risks.
Adhered to post orders while maintaining a visible presence around the property.
Welcomed staff, guests, vendors, and contractors upon arrival at the facility entrance.
Participated in training sessions to stay up to date on current security trends and best practices.
Assisted with crowd control during large events held at the facility.
Provide assistance for employees, staff, and visitors, as needed, throughout the facility.
Responded promptly to alarms and emergencies according to protocols.
Maintained surveillance equipment to ensure proper functionality at all times.
Managed key control programs, ensuring proper distribution and accountability for keys issued throughout the organization.
Issued citations for parking violations accurately.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Mailroom and Dock Coordinator
PepsiCo
Plano, Texas
10.2007 - 09.2008
Supervised truck loading and unloading to verify delivery accuracy.
Trained new staff members on dock policies and procedures, as well as safety protocols.
Maintained records of all incoming and outgoing shipments.
Evaluated current processes to uncover efficiency enhancements.
Established priorities and assigned tasks to support dock operations.
Executed administrative functions, including document preparation for shipment processing, and management of electronic databases housing shipping information.
Educated new staff members on dock policies, procedures, and safety protocols.
Supervised inventory and supplies to maintain a consistent availability of essential materials.
Achieved cost savings by developing effective solutions to address challenges.
Optimized time management to ensure timely task completion, and adherence to deadlines.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Utilized various software and tools to streamline processes and optimize performance.
Maintained updated knowledge through continuing education and advanced training.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Mail Clerk and Dock Worker
Frito Lay
Plano, Texas
03.2001 - 10.2007
Identified undeliverable mail, applying markups for return to sender.
Organized incoming and outgoing letters and packages by destination, using appropriate tags.
Communicated changes in work assignments and schedules with supervisors and coworkers.
Sealed outgoing packages securely to prevent damage during transit.
Tracked package locations using handheld scanners for efficient processing.
Coordinated pickup and delivery of express mail services such as FedEx and UPS.
Maintained cleanliness of dock areas to ensure optimal warehouse conditions.
Operated mailing equipment, including postage meters and sorting machines.
Ensured compliance with company policies regarding mail handling procedures.
Provided customer service assistance to external customers requiring postal services.
Coordinated the pickup and delivery of express mail services (e.g., FedEx, UPS).
Assisted with the security screening of incoming mail and packages.
Updated and maintained mailing lists, ensuring accuracy and confidentiality.
Handled telephone inquiries, ensuring accurate call direction and message documentation.
Loaded and unloaded products from delivery trucks efficiently.
Cleaned and maintained dock areas including warehouses, storage yards, and workstations.
Ensured that all safety protocols were followed while working on the dockside.
Followed company policies related to security measures while handling packages.
Participated in company training programs to learn new skills and promote workplace safety.
Used electric forklifts and electric pallets to safely move pallets.
Checked documents for accuracy prior to shipment.
Sealed shipping containers with tape or plastic straps after checking their contents for accuracy against invoices or manifests.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.