Jorge Caceres
Brooklyn
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
10
10
years of professional experience
Work History
Sales Associate
Lowe's
11.2024 - 06.2025
- Participated in regular store meetings to discuss improvements in operational efficiency, contributing valuable insights from the perspective of a Lumber Customer Service Associate.
- Addressed common customer inquiries regarding product specifications, usage instructions or general project advice.
- Streamlined the inventory management process to maintain an organized and efficient lumber department.
- Assisted customers with selecting appropriate lumber materials for their specific project needs, and retrieving items with machinery.
- Assisted customers in opening company credit cards.
Delivery Driver
Pepperidge Farm
05.2020 - 10.2023
- Assisted with sorting and organizing stockroom items.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained positive relationships with customers to promote continued business opportunities, by communicating regularly for route changes and deliveries.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Shredding Technician
USA Shred
10.2017 - 04.2020
- Performed onsite/off-site document destruction of confidential information using mobile based shredding equipment.
- Operated company equipment in a safe manner in an effort to minimize the risk of injury and equipment damage.
- Maintained a high level of security when emptying consoles by ensuring all documents were retrieved, bags were placed and the consoles were securely locked.
- Serviced accounts using a hand-held device, providing customers a printed certificate of destruction upon completion of each service.
- Operated mobile shredder to conduct on-site shredding.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
Janitorial Cleaner
Colin Building Services
01.2016 - 12.2017
- Managed time effectively, prioritizing tasks to meet deadlines and maintain high-quality results.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected property hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Performed minor repairs and communicated with management regarding specific needs for new equipment.
- Maintained floor cleaning and waxing equipment.
- Reported vandalism or other damage to property to supervisor.
- Reported damages and hazardous conditions to management for further action.
Mailroom Clerk
Supreme Building Messengers
08.2015 - 10.2017
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy and confidentiality.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Ensured office equipment such as postage machines were maintained regularly in order to provide uninterrupted service.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Education
GED -
John Adams High School
Queens, NYSkills
Cleanliness
Heavy hauling
Equipment operation
Problem-solving skills
Time management
Understanding customer needs
Calm and professional under pressure
Phone etiquette
Fluent in Spanish
Organizational skills
Timeline
Sales Associate
Lowe's
11.2024 - 06.2025
Delivery Driver
Pepperidge Farm
05.2020 - 10.2023
Shredding Technician
USA Shred
10.2017 - 04.2020
Janitorial Cleaner
Colin Building Services
01.2016 - 12.2017
Mailroom Clerk
Supreme Building Messengers
08.2015 - 10.2017
GED -
John Adams High School
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