Jorge Calero Jr
McAlpin,FL
Summary
Experienced Operations Manager with over 20 years of improving team productivity and operational efficiency. Skilled in leading cross-functional teams and implementing process improvements. Demonstrated success in optimizing workflows and adapting to dynamic environments.
Overview
31
31
years of professional experience
Work History
Operations Manager
CSG
Tallahassee, FL
10.2018 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed and implemented operational procedures to ensure quality standards are met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Director of Operations
Business Ink
Charlotte, NC
01.2015 - 10.2018
- Organized and oversaw work schedules of departmental managers.
- Established operational guidelines and identified opportunities for improvement.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with applicable laws, regulations, industry standards.
- Provided leadership and guidance to subordinate managers and supervisors.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational policies and procedures to improve efficiency.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
Director of Operations
CCS
Charlotte, NC
02.2010 - 01.2015
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Managed day-to-day operations of a large staff in multiple departments.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational policies and procedures to improve efficiency.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Developed training programs for new employees as well as existing staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Delegated work to staff, setting priorities and goals.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Updated and maintained databases with current information.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
Manager
CCS
Charlotte, NC
03.2006 - 02.2010
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Directed recruitment, hiring, and training of new staff members.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Supervisor of Operations
TBI
Charlotte, NC
03.2000 - 03.2005
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Guided employees in handling difficult or complex problems.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Digital Printer Operator
TBI
Fayetteville, NC
01.1994 - 03.2000
- Collaborated with design team to ensure that print jobs were produced accurately according to specifications.
- Maintained a clean and organized work environment according to safety regulations.
- Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
- Recorded daily production data such as quantity of products produced, number of defects found.
- Monitored job progress, checked for accuracy of output and made adjustments as necessary.
- Operated digital printing equipment to produce high-quality printed materials.
- Maintained and troubleshot the digital printer and other related equipment.
- Verified accuracy of finished product against original order request.
- Followed safety procedures while operating machinery and adhered strictly to company policies and procedures at all times.
- Produced proofs from electronic files for clients' approval before final printing run was completed.
- Inspected random paper samples during print runs to confirm accurate ink and paper type.
- Examined printed copy for correct ink density, position on paper and registration.
Education
Mathematics
Fayetteville Technical Community College
Fayetteville, NCSkills
- Process optimization
- Project management
- Inventory management
- Standard operating procedures
- Data analysis
- Customer service
- Employee training
- Quality assurance
- Root cause analysis
- Conflict resolution
- Cross-functional collaboration
- Document control
- Maintenance planning
- Process improvements
- Self motivation
- Scheduling
- Supervision and training
- Employee development
- Verbal and written communication
- Workforce training
- Time management
- Resource allocation
Affiliations
- I enjoy cycling and exercising
- Love spending time with my family
- Love to cook and experiment in the kitchen
- I have a love for music
Timeline
Operations Manager
CSG
10.2018 - Current
Director of Operations
Business Ink
01.2015 - 10.2018
Director of Operations
CCS
02.2010 - 01.2015
Manager
CCS
03.2006 - 02.2010
Supervisor of Operations
TBI
03.2000 - 03.2005
Digital Printer Operator
TBI
01.1994 - 03.2000
Mathematics
Fayetteville Technical Community College
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