Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jorge Camacho

Queens

Summary

Skilled CRM professional with robust experience in customer relationship management and proven track record of driving impactful results. Expertise in leveraging CRM software, data analysis, and customer segmentation to enhance customer engagement and loyalty. Strong team collaborator adept at adapting to changing needs and delivering consistent performance. Known for problem-solving abilities, strategic thinking, and commitment to achieving business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business & Marketing Operations Manager

GGK Logistics Corp.
05.2024 - Current
  • Manage and support a team of 10.
  • Established strong relationships with key industry influencers, amplifying brand reach through strategic partnerships.
  • Develop and implement SOP’s and KPI’s to ensure efficient day-to-day operations.
  • Working cross-functionally with sourcing, operations, supply chain and finance to identify improvement opportunities and implement successful changes.
  • Improved supply chain processes to reduce shipping and delivery times by 20%.
  • Develop and implement strategies that reduce costs by 30% while offering different transport solutions to customers/drivers when necessary.
  • Negotiate with key suppliers on contracts, reducing price costs by 10% while saving $250K annually.
  • Reduced the cause for data errors and implemented changes that reduced freight billing issues by 55%.
  • Utilize various software systems to track shipments and inventory.
  • Generate insights and recommendations concerning: marketing, merchandising and customer relationship management.

Marketing Technology & CRM Administrator

Herrick Feinstein LLP
03.2023 - 05.2024
  • Oversee the firm’s CRM system (InterAction), Email Marketing System (Vuture) and company website (SEO). Handle all backend operations, synchronizations, and road mapping. Ensure data accuracy by organizing and entering contact and company details, troubleshooting errors, manage user account and permissions, upgrades and patches as well as implementing corrections. Support business operations by conducting advanced searches, managing imports/exports, generating reports, and training legal secretaries and attorneys on maximizing system efficiency.
  • Partner and serve as a liaison between BD, IT and the Marketing departments.
  • Work with IT on system integration, and scripting projects, ensuring seamless connectivity between systems.
  • Collaborate with BD managers and partners to coordinate mass marketing and event email distributions. Manage all aspects of event and marketing campaigns, including creating landing pages, links, and email lists, as well as overseeing event registration, invitations, and attendee data entry – Post-event, compile and analyze data for reporting Using Vuture.
  • Use PowerBi to develop comprehensive reports to assist in data driven decisions and recommend new marketing technology solutions.
  • Spearhead the creation of proposals, pitches, and RFPs, as well as the organization of events. Conduct market research to identify new business opportunities and implement strategies for client acquisition.
  • Collaborate with external vendors to optimize the company’s online presence and establish comprehensive SEO strategies as well as tracking contracts.
  • Oversee the firm’s billing system, Aderant, ensuring its integration with our CRM System (InterAction) and supporting efficient financial operations.

Marketing Data Analyst

WITHERSWORLDWIDE
07.2021 - 03.2023
  • Served as a passionate and enthusiastic member of the Business Development and Marketing team while driving the overall market and technology strategy.
  • Overseen the firm’s CRM system (InterAction) Email Marketing System (TiKit) and company website SEO for all regions where the firm had a location.
  • Handled backend operations, synchronizations, and road mapping. Ensure data accuracy by organizing and entering contact and company details, troubleshooting errors, upgrades and patches as well as implementing corrections. Support business operations by conducting advanced searches, managing imports/exports, generating reports, and training legal secretaries and attorneys on maximizing system efficiency.
  • Partner with IT team to work on SQL Server, system integration, and ensuring seamless connectivity between systems. Work with software vendors on contract negotiations and contract renewals.
  • Overseen the firm’s billing system, Elite 3E, ensuring its integration with the firms CRM system (InterAction).
  • Lead the management of the firm’s website, overseeing its design, content, and maintenance to ensure optimal performance and alignment with SEO best practices.
  • Collaborating with BD managers and partners to coordinate mass marketing and event email distributions. Manage all aspects of event and marketing campaigns, including creating landing pages, links, and email lists, as well as overseeing event registration, invitations, and attendee data entry – Post-event, compile and analyze data for reporting. Lead communications for events such as CLEs, webinars, and conferences.
  • Developed and implemented strategic business plans and marketing strategies.
  • Analytics & automation with various tools to make sure the systems we use are running efficiently and accordingly.

Marketing Data Analyst

MORITT HOCK & HAMROFF LLP
09.2019 - 06.2021
  • Overseen the firm’s CRM system (InterAction/Salesforce), Email Marketing System and company website SEO.
  • Work with IT on system integration, and scripting projects, ensuring seamless connectivity between systems.
  • Lead the management of the firm’s website, maintaining optimal performance. Used SharePoint, HTML, CSS and Google Analytics on different tasks.
  • Overseen the firm’s billing system, Elite 3E, ensuring its integration with other systems like CRM and supporting efficient financial operations, as well as ensuring expenses were being processed correctly and making sure the company stays within budget.
  • Conducted research on potential clients, geographic locations, market trends, and strategic opportunities to support business development initiatives.

Education

MBA - Business Administration, Management and Operations/Finance

UNIVERSITY OF MIAMI
Coral Gables, FL
01.2022

B.B.A - Marketing

ADELPHI UNIVERSITY
Garden City, NY
01.2020

A.S. - Business Administration

QUEENSBOROUGH COMMUNITY COLLEGE
Queens, NY
01.2018

Skills

  • Microsoft Office Suite, Word, Excel, Outlook Access, PowerPoint
  • HTML, CSS
  • PowerBi
  • CRM management, InterAction, Salesforce
  • Data-driven decision making
  • EMS management, Vuture, TiKit
  • Billing systems and software, Aderant, Elite 3E
  • Project management

Certification

  • Occupational Safety and Health Administration Certification, 2015
  • First Aid CPR AED, 2023
  • Software: CRM Management System, SQL, SEO Intranet System, QuickBooks

Languages

Fluent in Spanish & English (read and write).
knowledge of Italian and Ukrainian

Timeline

Business & Marketing Operations Manager

GGK Logistics Corp.
05.2024 - Current

Marketing Technology & CRM Administrator

Herrick Feinstein LLP
03.2023 - 05.2024

Marketing Data Analyst

WITHERSWORLDWIDE
07.2021 - 03.2023

Marketing Data Analyst

MORITT HOCK & HAMROFF LLP
09.2019 - 06.2021

B.B.A - Marketing

ADELPHI UNIVERSITY

A.S. - Business Administration

QUEENSBOROUGH COMMUNITY COLLEGE

MBA - Business Administration, Management and Operations/Finance

UNIVERSITY OF MIAMI

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