Jorge Canas
Roselle,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Senior Technology Manager
Lenovo on Behalf of FIFA
01.2025 - 06.2025
- Managed all IT infrastructure and venue technology operations for the FIFA Club World Cup at MetLife Stadium, representing Lenovo as the official technology partner.
- Led on-site deployment and support of network systems, broadcast equipment, digital signage, access control, and VIP/VVIP tech setups, in coordination with FIFA and stadium officials.
- Oversaw and coordinated a team of technicians and vendors, ensuring real-time issue resolution and 24/7 operational readiness.
- Provided high-level support for FIFA officials, media teams, and hospitality areas, ensuring seamless technology experiences across the venue.
- Executed rapid troubleshooting under high-pressure event conditions, maintaining uptime, security, and performance standards for all Lenovo systems.
Field Support Technician
Self-Employed/Workmarket.com
1 2019 - Current
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Bar Manager
Noches De Colombia
08.2016 - 01.2025
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Consulted with managers to organize special events and promotions.
L1 Engineer
Disney
- Boosted customer satisfaction by addressing technical concerns in a timely, professional manner.
- Completed projects ahead of schedule by effectively managing time and resources, ensuring client satisfaction and repeat business.
- Improved network efficiency by implementing effective troubleshooting and problem-solving techniques.
- Configured hardware, devices, and software to set up work stations for employees.
Network Engineer
Titlemax/Titlebucks
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
Technical Consulting Engineer
Excis
- Assist clients in optimizing their IT infrastructure through detailed analysis of current configurations.
- Established effective communication channels between diverse teams, fostering collaboration towards shared goals.
- Served as a subject matter expert in various technical domains, providing valuable insight during decision-making processes.
- Finalized project plans and obtained approval from clients.
Field Service Technician
CarMax
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Field Service Technician
NSC Global
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Education
Bartending Class -
Famous Bartending School
05.2001 -
Responsible Serving of Alcohol Course -
Professional Server Certification Corporation
05.2001 -
High School Diploma -
William Halsey Academy
09.2015 - 06.2018
Google IT Support Certificates -
Google
05.2001 -
Skills
Guest relations management
Compliance standards
Help Desk Operations
Desktop Technical Support
Remote Support
Ticket management
Customer Support
Technical leadership
Timeline
Senior Technology Manager
Lenovo on Behalf of FIFA
01.2025 - 06.2025
Bar Manager
Noches De Colombia
08.2016 - 01.2025
High School Diploma -
William Halsey Academy
09.2015 - 06.2018
Google IT Support Certificates -
Google
05.2001 -
Bartending Class -
Famous Bartending School
05.2001 -
Responsible Serving of Alcohol Course -
Professional Server Certification Corporation
05.2001 -
Field Support Technician
Self-Employed/Workmarket.com
1 2019 - Current
L1 Engineer
Disney
Network Engineer
Titlemax/Titlebucks
Technical Consulting Engineer
Excis
Field Service Technician
CarMax
Field Service Technician
NSC Global
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