Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Yacht Broker
Florida Yachts International
Miami, FL
01.2022 - Current
Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Advised clients on yachting market conditions to identify successful yacht showings and promote customer satisfaction.
Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
Arranged for inspections and surveys of sold boats.
Box Truck Driver
Nestor's Pressure Cleaning And Seal Coating
Miami, FL
02.2021 - 12.2021
Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
Reviewed transportation and shipping papers to verify accuracy of inventory counts.
Secured cargo against damage and inclement weather to prevent shifting, using chains and synthetic webbing.
Inventoried and inspected goods to determine quantities and conditions.
Valet
Marriot Hotel
Miami, FL
10.2020 - 12.2021
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Maintained cleanliness of work sites, parking spaces and guest services stations.
Monitored and documented guest traffic flow in valet lot.
Helped guests unload and load luggage.
Driver Helper
UPS
Miami, FL
07.2019 - 01.2020
Assisted driver with product or package deliveries to residential and commercial locations.
Displayed very good communication and customer service skills.
Lifted and carried packages weighing up to 70 pounds.
Exhibited good attendance, work habits and willingness to learn job functions.
Drive-Thru Cashier
Taco Bell
Miami, FL
09.2018 - 05.2019
Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Resolved problems with orders quickly and offered refund or replacement.
Head of Warehouse, Distribution and Continuous Improvement at Robertson and Caine International YachtsHead of Warehouse, Distribution and Continuous Improvement at Robertson and Caine International Yachts
Medical Surgical Staff Registered Nurse at University of Miami Health SystemMedical Surgical Staff Registered Nurse at University of Miami Health System