Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jorge Carcamo

Morganton,NC

Summary

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Merchants Distributors Inc.
12.2014 - 11.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.

Driver/ Prep

Hungry Howies Pizza & Subs
03.2012 - 12.2013
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
  • Kept accurate inventory records to ensure sufficient stock levels and minimize spoilage.
  • Participated in regular staff meetings to stay updated on menu changes, upcoming events, and kitchen procedures, ensuring seamless operations.
  • Enhanced food presentation by skillfully assembling dishes and garnishes.
  • Optimized ingredient usage by carefully following recipes and measuring components accurately.
  • Streamlined food preparation processes, increasing overall kitchen efficiency and productivity.
  • Collaborated with team members to ensure timely completion of orders during high-volume periods.

Education

GED -

South Caldwell High School
Granite Falls, NC

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Payment processing
  • Customer relations`
  • Customer relations
  • First call resolution
  • Product knowledge
  • Conflict mediation
  • Order processing
  • Documentation and reporting
  • Appointment scheduling

Accomplishments

  • Documented and resolved [Issue] which led to [Results].\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  • Collaborated with team of [Number] in the development of [Project name].\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  • Achieved [Result] by completing [Task] with accuracy and efficiency.\\\\\\\\\\\\\\\\\
  • Used Microsoft Excel to develop inventory tracking spreadsheets.\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  • Achieved [Result] through effectively helping with [Task].\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Languages

Italian
Native or Bilingual

Timeline

Customer Care Representative

Merchants Distributors Inc.
12.2014 - 11.2018

Driver/ Prep

Hungry Howies Pizza & Subs
03.2012 - 12.2013

GED -

South Caldwell High School

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Jorge Carcamo