Jorge Castillo
Chicago,IL
Summary
I am a dedicated and highly motivated bilingual business economics recent graduate seeking a position with an organization that offers opportunities for skill development and growth. I am also going back to school to obtain my bachelor's in cultural studies, critical theory and analysis. I am working on developing a career in diversity, inclusion, and equity. I am also dependable with strong work ethics, have great time management skills, and can handle multiple tasks while adhering to strict deadlines. I am aware I am a new professional, but I am hoping to be considered for the position for which I am applying.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Advocate
Blue Cross Blue Shield
09.2023 - Current
- Increased overall efficiency by streamlining workflows within the customer advocate team.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Responded proactively and positively to rapid change.
- Well-versed in Windows applications, including Teams and Outlook.
- Assist individuals who speak Spanish in a call center environment.
Insurance Support Coordinator
Assurance MMA
12.2022 - 06.2023
- Printed and distributed marketing materials and communication materials for internal and external use.
- Professionally communicated with both internal and external clients via phone and email.
- Helped, followed, and collaborated on special projects with the staffing and benefits departments.
- Assisted clients in locating the appropriate account managers and was able to comprehend the insurance industry
- Created, prepared, and delivered reports to various departments.
Administration (Internship)
Illinois Tollway
06.2022 - 12.2022
- Aided in streamlining the job application process by utilizing Quick Response Codes and helping with the analysis of the compiled and presented recruitment strategies
- Assisted and was in frontline communication with candidates by administering pre-employment assessments
- Contributed to Diversity initiatives by creating recruitment materials in both English and Spanish
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Head Cashier
Lowe’s
01.2021 - 07.2022
- I worked hard to create and maintain a positive work environment for all cashiers while stimulating the growth of individuals
- I answered questions and provided information on procedures and policies
- I oversaw all register transactions and the processing of customer purchases, as well as refunds and overrides.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Store Leader
PetSmart
06.2021 - 01.2022
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
Customer Service Manager
Fresh Market
03.2013 - 01.2020
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Researched and corrected customer concerns to promote company loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate in Arts - Business/Economics
Harry S Truman College
Chicago, ILBachelors in arts - Cultural Studies/Critical Theory and Analysis
Columbia College
Chicago, ILSkills
- Quality customer service
- Staff development and training
- Supervisory skills
- Problem-solving
- Strong interpersonal/leadership skills
- Fluent in English and Spanish
- Product Recommendations
- Product and service knowledge
- Money handling abilities
- Conflict Resolution
Certification
- Excel 2021 Essential Training (Office 2021/LTSC), LinkedIn, 2022
- Recruitment and Onboarding, LinkedIn, 2022
Timeline
Customer Advocate
Blue Cross Blue Shield
09.2023 - Current
Insurance Support Coordinator
Assurance MMA
12.2022 - 06.2023
Administration (Internship)
Illinois Tollway
06.2022 - 12.2022
Store Leader
PetSmart
06.2021 - 01.2022
Head Cashier
Lowe’s
01.2021 - 07.2022
Customer Service Manager
Fresh Market
03.2013 - 01.2020
Associate in Arts - Business/Economics
Harry S Truman College
Bachelors in arts - Cultural Studies/Critical Theory and Analysis
Columbia College