Jorge Castillo
Phoenix,AZ
Summary
Highly experienced worker known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Always to improve and make things more efficient. I am always willing to learn new things in order to succeed in life.
Overview
2
2
years of professional experience
Work History
Store Associate
Shamrock Foods
01.2024 - Current
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Logged reports, expenses, receipts, and sales in company database.
- Efficicently managed over 40 customers daily.
Courtesy Clerk
Food City
03.2022 - 08.2023
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Faces Dairy and Freezers.
- Stocked Dairy and Freezers.
- Stocked ice.
- Cleaned story every 2 hours.
- Escorted customers to desired merchandise location.
- Took unwanted items from checkout to proper location.
- Directed customers to product locations throughout store to help find requested items.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Answered questions about current, seasonal and special sales.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Responded to special requests and offered recommendations, increasing retention and loyalty via customized services.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Operated cash register to process payments from customers.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Organized backroom areas for efficient storage of merchandise.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Received deliveries from vendors and verified accuracy of shipments against invoices.
- Provided excellent customer service by being friendly and courteous at all times.
- Worked as part of team to meet daily goals for stocking shelves, cleaning.
Education
Bachelor of Science - Computer Systems Engineering (cybersecurity)
Arizona State University
Tempe, AZ05.2027
High School Diploma -
Carl Hayden High School
Phoenix, AZ05.2023
Skills
- Problem Resolution
- Outgoing and Friendly
- Complaint Resolution
- Dependable and Reliable
- Efficient and Courtesy
- Teamwork and Collaboration
- Positive Attitude
- Customer Service
- Experience with computers
- Some knowledge on programming and cybersecurity
Accomplishments
I got 1st place in an ASU Engineering camp.
Currently on track to obtain A+ certificate by July 2024.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Associate
Shamrock Foods
01.2024 - Current
Courtesy Clerk
Food City
03.2022 - 08.2023
Bachelor of Science - Computer Systems Engineering (cybersecurity)
Arizona State University
High School Diploma -
Carl Hayden High School