Jorge Castillo
Flower Mound,TX
Summary
“Dedicated Assistant Store Manager with a proven ability to drive all aspects of business operations with a focus on quality and excellence. Highly effective in communicating across all levels, from peers and employees to management. Demonstrated success in strategic planning, coordinating with vendors, drivers, and the community to achieve business goals. Committed to continuous improvement and never settling for complacency, always striving for greatness in every endeavor.”
Overview
10
10
years of professional experience
1
1
Certification
Work History
PRO Assistant Store Manager
Lowes Home Improvment
Dallas, TX
08.2024 - Current
- Spearheaded sales strategies tailored to Pro customers, driving a QTD of 643,400 over plan, 25% over plan, and driving 30% comp.
- Collaborated with vendors to secure exclusive product offerings, enhancing product availability and customer satisfaction for Pro clients.
- Built and maintained strong relationships with Pro customers, providing personalized service, and ensuring a high level of repeat business.
- Coordinated Pro customer events, product demonstrations, and in-store promotions, enhancing the Pro customer shopping experience. Which has let too ( percentage of credit sign ups) (percentage of mvp signups)
- Analyzed sales data and customer feedback to refine merchandising strategies, achieving store-specific Pro sales targets consistently. Achieving to take Store 2280 to be ranked 8 out of 1740 for Pro Event Q3.
Operations Assistant Store Manager
Lowes Home Improvment
Sherman , TX
12.2023 - 08.2024
- Oversaw day-to-day store operations, ensuring compliance with company standards for inventory management, safety, and customer service, resulting in improved operational efficiency.
- Along with helping store 0127 achieve inventory for the first time in 7 years by 16 bases points.
- Managed inventory control processes, including ordering, stocking, and shrink reduction, achieving an 85% improvement in packout and checking process QTD.
- Trained and mentored staff on operational procedures, improving all backend operational recoveries, through Return To Manufacture (RTM), Loading tickets printed, and Due file execution (orders and installs execution log)
- Analyzed P & L data developing action plans that resulted in exceeding store profitability targets.
Merchandise Service Team Assistant Store Manager
Lowes Home Improvment
Sherman, TX
04.2023 - 12.2023
- Led the Merchandising Service Team (MST) in executing strategic product placement, store resets, and seasonal transitions, ensuring merchandising compliance with corporate guidelines and visual standards. ( numbers for MST)
- Trained and developed multiple Merchandising Service Team (MST) associates. Resulting in promotion of 2 associates to Department Supervisor and another too PRO Sales Specialist.
- Contributed to overall store success by driving engagement with both Pro and DIY customers through well-executed, appealing, and easy-to-shop displays.
- Improved merchandising efficiency by streamlining team workflows, resulting in a 98% project completion rate.
- Managed the execution of promotional displays, end caps, and special product assortments, driving a 3.62% lift for every bay exeuted.
Operations Store Manager Bench
Home Depot
Frisco, TX
01.2020 - 06.2022
- Supported day-to-day store operations, including inventory control, labor management, and customer service, ensuring alignment with Home Depot’s operational standards and goals.
- Collaborated with department managers to monitor and adjust sales floor inventory, maximizing product availability and driving an increase in sales for high-demand items. Resulting in meeting a 18% vs plan for a year to date.
- Conducted operational performance reviews, using key metrics to identify areas for improvement, develop action plans, and exceed store profitability targets.
- Driving a culture of taking care of our associates. Promoting 2 associates too Department Heads, and 2 Department Heads too Assistant Store Managers.
- Analyzed sales data, labor reports, and operational costs, providing actionable insights to upper management that helped P & L Reporting (profit and loss report) beat plan by 8 bases points.
Merchandising Execution Supervisor
Home Depot
Mission, TX
09.2018 - 12.2019
- Supervised a team of merchandising execution associates, ensuring accurate and timely completion of merchandising tasks, including resets, updates, and product placement based on corporate directives. Providing results in 3 different stores and improving District numbers of Best Survey by 20 bases points each store.
- Coordinated the installation and maintenance of promotional displays, end caps, and seasonal product assortments, driving incremental sales through eye-catching, well-organized merchandising driving an 80% comp per project.
- Monitored store merchandising execution metrics, analyzing performance data to identify areas for improvement and implement corrective actions that boosted team productivity by 3.65% per bay.
- Demonstrated Safety procedures enabling D160 MET Teams reach club 365 days OSHA Free.
- Worked closely with vendors and suppliers to coordinate timely product deliveries and optimize the setup of vendor-supported displays, ensuring high visibility and stock availability. Providing stores 6528, 506, 8519 with a 5 star rate a bay.
PRO Services Supervisor
Home Depot
Mcallen , TX
04.2017 - 12.2019
- Analyzed Pro sales trends and customer feedback, using insights to adjust sales strategies and improve merchandising for key product categories, driving increased sales and operational efficiency.
- Coordinated with vendors to secure exclusive Pro-focused promotions and special pricing, resulting in a 10% increase in Pro account registrations and repeat business.
- Developed and executed strategies to enhance the Pro customer experience, including personalized service, expedited orders, and bulk purchasing options, improving customer retention and satisfaction.
- Trained and mentored Pro associates on product knowledge, sales techniques, and customer engagement strategies, leading to a 20% improvement in overall team performance and customer satisfaction scores.
- Oversaw the efficient handling of large and complex orders, ensuring accurate processing, timely deliveries, and seamless order fulfillment for Pro customers.
Merchandising Execution Associate
Home Depot
McAllen, TX
12.2015 - 04.2017
- Executed merchandising resets, updates, and product placements according to planograms, ensuring compliance with corporate merchandising standards and enhancing the overall store presentation.
- Maintained a clean and organized work area, adhering to safety protocols and ensuring the safety of customers and associates during merchandising activities.
- Utilized handheld inventory devices and store technology to accurately track product locations and update stock levels, improving inventory accuracy and replenishment.
- Contributed to a collaborative team environment by providing support and feedback to peers, ensuring successful completion of merchandising tasks.
- Ensured planogram integrity by auditing merchandise placement and making necessary adjustments to meet Home Depot’s visual merchandising standards.
Lot Engineer /Customer Service Representative
Home Depot
Mcallen, TX
12.2014 - 04.2017
- Assisted customers with loading and unloading merchandise, ensuring a positive shopping experience and maintaining high levels of customer satisfaction.
- Assisted with maintaining a fully stocked and organized cart corral, ensuring carts were always available for customers upon entry.
- Conducted routine inspections of the lot and cart returns, addressing any potential hazards to maintain a safe and clean work area.
- Provided excellent customer service by greeting customers, answering questions, and offering assistance with locating products or loading heavy items.
- Collaborated with team members to provide quick and efficient service during peak shopping hours, contributing to an overall smooth store operation.
Education
Business Administration And Management
Mercedes High School
Mercedes, TX06-2015
Skills
- Risk Management
- Vendor and Supplier Relationships
- Cross Functional Collaboration
- Budgeting Profit and Loss Responsibility
- Community Engagement
- Store Layout Optimization
- Negotiating Skills
- Customer Relationships
- Conflict Resolution
- Best Survey Driven
Languages
Spanish
Professional
Certification
- Home Depot Advanced Development Associate to Department Supervisor
- Home Depot Advanced Development Department Supervisor to Assistant Store Manager
- Advance Development at Home Depot corp (Atlanta,GA)
- Lowes Region 5 Assistant Store Manager Development Days (Dallas, TX)
- Lowes ALP - Advance Store Manager Trainig Lowes corp (Mooresville,NC)
Timeline
PRO Assistant Store Manager
Lowes Home Improvment
08.2024 - Current
Operations Assistant Store Manager
Lowes Home Improvment
12.2023 - 08.2024
Merchandise Service Team Assistant Store Manager
Lowes Home Improvment
04.2023 - 12.2023
Operations Store Manager Bench
Home Depot
01.2020 - 06.2022
Merchandising Execution Supervisor
Home Depot
09.2018 - 12.2019
PRO Services Supervisor
Home Depot
04.2017 - 12.2019
Merchandising Execution Associate
Home Depot
12.2015 - 04.2017
Lot Engineer /Customer Service Representative
Home Depot
12.2014 - 04.2017
Business Administration And Management
Mercedes High School