Jorge Chavez
Norwalk,CA
Summary
Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
El Pollo Loco
2023.06 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
GENERAL MANAGER
Kentucky Fried Chicken
2020.07 - 2023.12
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
GENERAL MANAGER
Yoshinoya
2018.07 - 2020.07
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Plan store layouts or design displays
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
The Habit Burger Grill
2013.02 - 2018.12
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
DEPARTMENT MANAGER
McDonalds
2010.05 - 2013.02
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Education
Bachelor of Science (B.S.) - Hospitality Management
CALIFORNIA STATE UNIVERSITY
05.2017
Bachelor of Science (B.S.) - Hospitality Management
CALIFORNIA STATE UNIVERSITY
05.2017
Bachelor of Science (B.S.) - Hospitality Management
CALIFORNIA STATE UNIVERSITY
05.2017
Bachelor of Science (B.S.) - Hospitality Management
CALIFORNIA STATE UNIVERSITY
05.2017
Skills
- Word
- Excel
- Power Point/Outlook
- Leadership and team building
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Training and Development
- Inventory Control
- Employee Scheduling
- Verbal and written communication
Certification
Serv safe manager certified
Passions
- Training
- Conducting new store openings
Personal Information
Title: General Manager
References
- FRANK SILVA, District Manager, The Habit Burger Grill, 17145591430, frank.silva@habitburger.com
- JULIO SOTELO, General Manager, Mcdonalds, (562) 467-3680, Julio.sotelo@gmail.com
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
General Manager
El Pollo Loco
2023.06 - Current
GENERAL MANAGER
Kentucky Fried Chicken
2020.07 - 2023.12
GENERAL MANAGER
Yoshinoya
2018.07 - 2020.07
Assistant Manager
The Habit Burger Grill
2013.02 - 2018.12
DEPARTMENT MANAGER
McDonalds
2010.05 - 2013.02
Bachelor of Science (B.S.) - Hospitality Management
CALIFORNIA STATE UNIVERSITY
Bachelor of Science (B.S.) - Hospitality Management
CALIFORNIA STATE UNIVERSITY
Bachelor of Science (B.S.) - Hospitality Management
CALIFORNIA STATE UNIVERSITY
Bachelor of Science (B.S.) - Hospitality Management
CALIFORNIA STATE UNIVERSITY
Serv safe manager certified
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