Jorge Contreras
Austin,,TX
Summary
Bilingual Data analyst with a solid understanding of Data design, visualization, and analytics. 4 years experience in Content Review Process, Ad Moderation Process, and Quality Analysis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AI/ML Annotation Analyst
Apple
Austin, TX
04.2023 - Current
- Conduct annotation analysis to improve language understanding, language identification, and AI model accuracy.
- Analyze large-volume transcription data and extract detailed insights while providing recommendations to optimize language model development.
- Participate in multiple language-related annotation projects to improve Siri and other AI related software.
Ad Quality Analyst
Meta
Austin, TX
07.2022 - 04.2023
- Identified error grading trends and provided insights to help solve policy gaps and improve the grading process by conducting root cause analysis on ambiguous internal guidelines that resulted in 90% grading accuracy among 200 graders
- Investigated fraud activity and analyzed transactions by verifying products in local markets resulting in a safer and more positive user experience.
- Analyzed daily over 2000 paid ads/organic ads on Facebook/Instagram and helped increase ad revenue growth.
Bilingual Content Review Analyst
Accenture
Austin, TX
11.2019 - 07.2022
- Reviewed daily over 1200: videos, images, and news articles in Spanish across multiple regions within Latin-America while removing offensive and controversial content.
- Delivered high-quality content review consistently and accurately by investigating content reported by the users or flagged by the system to improve user experience on business platform.
- Collaborated with cross-functional partners globally to drive collaboration and improve policies, processes, and tools.
Education
Computer Science
Austin Community College
Austin, TX07-2019
Skills
- Programming: SQL, Python, R
- Data Visualization: Tableau, Excel
- Data Analysis: RCA, Quality Assurance, Data Cleansing
- Business Performance Analysis
Certification
Google Data Analytics Professional Certificate
Timeline
AI/ML Annotation Analyst
Apple
04.2023 - Current
Ad Quality Analyst
Meta
07.2022 - 04.2023
Bilingual Content Review Analyst
Accenture
11.2019 - 07.2022
Computer Science
Austin Community College