Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JORGE CORDOVA

Willis,Texas

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server/Bartender

Valencia’s Tex Mex Garage
04.2023 - 01.2024
  • Greet and accommodate guests
  • Ensure guests are informed of all menu/drink items and specials
  • Supervise all opening/running/closing duties according to floor chart schedule and responsibilities
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Server/Bartender/Trainer

Buffalo Bayou
04.2021 - 04.2023
  • Greet and accommodate guests
  • Adhere to strict Covid-19 company rules and policies
  • Ensure guests are informed of all menu/drink items and specials
  • Supervise all opening/running/closing duties according to floor chart schedule and responsibilities
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Barback

Pennywhistle Pub
10.2019 - 03.2020
  • Manage liquor/food inventory, assist with prep work for light food items following strict Covid-19 company procedures/policies
  • Assist with opening and closing duties
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.

Bar-back & Prep Cook

Voodoo Queen Daiquiri Dive
10.2018 - 08.2019
  • Promptly assist guests with food and drink orders
  • Restock and maintain cleanliness of the bar, assist with drink/food prep and basic short order cooking following strict food sanitation guidelines and procedures
  • Assist with closing and opening procedures
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Delivered food to customers at bar and tables.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.

Lead Server

The Union Kitchen
11.2017 - 10.2018
  • Ensure all guests are provided with prompt, exceptional service by all team members
  • Keep current with up-to-date menu items and rotating food and drink specials
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Server and Key Manager

Platypus Brewery
02.2017 - 10.2017
  • Promptly assist guests with beverage and food service in a fast-paced indoor/outdoor establishment
  • Maintain equipment quality control while following operating procedures
  • Perform daily/nightly duties including restocking inventory, organizing coolers and storage areas
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experience
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender/Bar-back

Revelry on Richmond
10.2015 - 01.2017
  • Apply expertise in preparing cocktails and serving food orders to guests in a timely manner
  • Maintain cleanliness of the bar, restock and prepare ingredients for cocktails
  • Shared opening and closing duties with manager

Manager, Bartender, Bar-back, Server

Lucky’s Pub
10.2008 - 09.2015
  • Provide excellent service to guests in a high volume indoor/outdoor establishment
  • Supervise and assist staff in the main dining area and bar
  • Also, ensure smooth operation and sanitation of the building and confirm accuracy of all deliveries and inventory
  • In charge of opening/ closing duties and reconciling safe audit

Education

University of Houston-Downtown

High School -

Oak Ridge High School

Skills

Highly motivated USMC Veteran

Management Experience

Strong Work Ethic

Exceptional customer service

Guest Engagement

Hospitality service expertise

Cleanliness standards

Professional Appearance

Safe Food Handling

High-volume dining

Food Running

Menu Memorization

Service prioritization

Sales expertise

Order Accuracy

Sales Techniques

Quality Control

Food safety practices

Suggestive Selling

Guest Relations Management

Point of sale operation

Relationship Management

Dining area maintenance

Allergy awareness

Certification

  • RigPass
  • 07-Environmental Protection and Risk Management for the Oilfield
  • T-HUET
  • Shallow Water CA-EBS
  • Excavation & Trenching
  • Oilfield Equipment Safety & Procedures
  • Specialized Oilfield Procedures
  • Intro to Oilfield Work Sites
  • Intro to Offshore Work Sites
  • Safe Oilfield Workplace Practices
  • Workplace Attitudes & Behaviors for Oilfield Employees
  • Oilfield Hazard Recognition
  • Oilfield Emergency & Incident Response

Timeline

Server/Bartender

Valencia’s Tex Mex Garage
04.2023 - 01.2024

Server/Bartender/Trainer

Buffalo Bayou
04.2021 - 04.2023

Barback

Pennywhistle Pub
10.2019 - 03.2020

Bar-back & Prep Cook

Voodoo Queen Daiquiri Dive
10.2018 - 08.2019

Lead Server

The Union Kitchen
11.2017 - 10.2018

Server and Key Manager

Platypus Brewery
02.2017 - 10.2017

Bartender/Bar-back

Revelry on Richmond
10.2015 - 01.2017

Manager, Bartender, Bar-back, Server

Lucky’s Pub
10.2008 - 09.2015

High School -

Oak Ridge High School

University of Houston-Downtown

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JORGE CORDOVA