Hi, I’m
Jorge Dambakli
Miami,FL
To be able to look back upon one’s life in satisfaction, is to live twice.
Kahlil Gibran
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
years of professional experience
Work History
American Airlines
Customer Service Representative
02.2022 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CLV Corp
General Manager of Operations
03.2015 - 01.2022
Job overview
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
Education
Central University of Venezuela
Bachelor of Science from International Business
Skills
- Travel Planning
- Retail Materials Management
- Report Transcription
- Credit Card Payment Processing
- Report Preparation
- Promotional Support
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
American Airlines
02.2022 - Current
General Manager of Operations
CLV Corp
03.2015 - 01.2022
Central University of Venezuela
Bachelor of Science from International Business