Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JORGE DE LA CONCHA

Hialeah,FL

Summary

Seasoned Hotel Manager On Duty and Front Desk Manager with a proven track record at Nuvo Suites Hotel, adept in strategic planning and guest relations management. Leveraged outstanding communication skills and hospitality expertise to enhance guest experiences and operational efficiency, achieving significant revenue growth. Excelled in staff mentoring and property management, ensuring top-notch service standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hotel Manager

Nuvo Suites Hotel
Miami, FL
07.2021 - Current
  • Organized staff schedules, balancing workload and operational needs.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Managed room allocations and bookings, optimizing occupancy and revenue.
  • Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
  • Resolved conflicts between staff members or guests when necessary.
  • Organized monthly meetings with department heads to review performance metrics.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
  • Input and confirmed reservations for guests.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.

Front Desk Office Manager

Hotel Morrison FLL Airport
DANIA BEACH, FL
01.2019 - 01.2021
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelor of Science - Humanities & Law School

UNIVERSIDAD PANAMERICANA
MEXICO CITY
07-1990

Choice Hotels University
USA

Hilton University Certificate
USA

Hospitality Management

Stay N Touch Certificate
USA

Hospitality

ROOM MASTER PMS SYSTEM
USA

Skills

  • Guest accommodations
  • Strategic planning and analysis
  • Guest experiences
  • Housekeeping oversight
  • Guest services management
  • Office and staff streamlining
  • Front office staff
  • Employee scheduling
  • Employee performance reviews
  • Training and mentoring
  • Reservations management
  • Cash handling
  • Guest relations management
  • Guest complaint resolution
  • Property management systems
  • Hospitality
  • Outstanding communication skills

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Human Trafficking Awareness

Timeline

Hotel Manager

Nuvo Suites Hotel
07.2021 - Current

Front Desk Office Manager

Hotel Morrison FLL Airport
01.2019 - 01.2021

Bachelor of Science - Humanities & Law School

UNIVERSIDAD PANAMERICANA

Choice Hotels University

Hilton University Certificate

Hospitality Management

Stay N Touch Certificate

Hospitality

ROOM MASTER PMS SYSTEM
JORGE DE LA CONCHA