Jorge De La Cruz
McAllen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
02.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene and sterile standards.
Sales Associate
Journeys
07.2021 - 01.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Game Room Attendant
Chuck E. Cheese
03.2021 - 04.2021
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Memorized games and rules to facilitate positive entertainment experience.
- Operated point of sale terminal to complete customer transactions.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Service Crew Member
McDonalds
08.2020 - 02.2021
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Kept customers and crew areas organized.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Calculated totals, processed payments and issued receipts.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX04.2024
High School Diploma -
Achieve Early College High School
Mcallen, TX08.2022
Skills
- Organized and used to working in a timely manner
- Bill Computation
- Great at communicating in English and in Spanish
- Hospitality Service Expertise
- Keeping a sterile environment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
02.2022 - Current
Sales Associate
Journeys
07.2021 - 01.2022
Game Room Attendant
Chuck E. Cheese
03.2021 - 04.2021
Service Crew Member
McDonalds
08.2020 - 02.2021
Associate of Arts - Interdisciplinary Studies
South Texas College
High School Diploma -
Achieve Early College High School