Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

JORGE DELATORRE

Homestead,FL

Summary

My goal is to utilize my professional skills with the intention of securing a professional career with ample opportunity to tackle challenges and advance; while continuously building on my library of knowledge and skills in the marine industry as a Technical Account Manager.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Large Vessel Support Specialist

Mercury Marine
Fond Du Lac, WI
05.2023 - Current
  • Provide onsite installation, repair and maintenance of Mercury and Brunswick product as it relates to large vessels, integrated controls, and networked vessel systems, focusing on new product and technologies.
  • Assist and advise OEMs of proper product configuration, installation, and integration.
  • Clearly communicate information to service, manufacturing, and quality engineering groups. Investigate, diagnose, and resolve application installation and setup, configuration and service-related product malfunctions and issues.

Technical Support Specialist

Mercury Marine
Fon du Lac, Wi
12.2021 - 05.2023
  • Provide Technical Support for All Dealer Outboard Product
  • Mercury Master Certified
  • Mercruiser Certified.

Master Certified Mercury/Mercruiser Technician

Bass Pro Shops Tracker Marine Group
Miami, Fl
08.2015 - 08.2022
  • Expert In Troubleshooting and Repair
  • Experienced In Service Management Duties
  • Experienced In Performing Flat Rate Estimates And Repowers
  • Experienced In Communicating With Vendors And Warranty Requirements
  • Always Willing To Help, Teach, And Learn From Others To Excel As A Team
  • Experienced With Customers Building Relationships And Being A Team Leader
  • Experienced Working Under Pressure And Executing Various Duties In A Timely Manner.

Government Certified Outboard Marine Technician

Global Maritek Systems Inc.
Fort Lauderdale, Fl
05.2009 - 08.2015
  • In support of US CBP marine fleet, preventative and corrective maintenance on high performance interdiction vessels
  • Expert In Optimax Troubleshooting & Repair
  • Expert in Verado L4-L6 Troubleshooting & Repair
  • Experienced In Triple And Quad Configurations
  • Experienced In Electronics Troubleshooting And Installation
  • Experienced In Kohler Generators & Cruisair A/C Systems
  • Experienced In Full Service Maintenance On Outboard & Inboard.

Marine Certified Service Technician

BMC Boats
Longwood, Florida
04.2007 - 03.2009
  • Experienced in Mercury Outboards and I/O
  • Experienced in Volvo Penta I/O
  • Experienced in Yamaha Outboards
  • Experienced in Rigging and installing Electronics
  • Experienced in Volvo, Mercury, Yamaha diagnostics programs.

Marine Service Technician

Haley's Marine Service & Repair
Edgewater, Florida
11.2006 - 04.2007
  • Expert at Trouble Shooting & Schedule Maintenance Services
  • Service All outboards from 1956- to present
  • Service inboards, Sterndrive, Pwc
  • Experienced In 2 Strokes, Direct injection, & 4 Strokes.

Customer Service -Warranty Representative

Del – Air Heating & Air Conditioning
Lake Mary, Florida
07.2005 - 11.2006
  • Attend to incoming calls
  • Schedule appointments for new installations and service calls
  • Review blueprints for new air conditioning systems for to be installed in home developments
  • Assign service calls to technicians.

Vehicle Maintenance Technician

United States Postal Service
Lake Mary, Florida
06.2004 - 07.2005
  • Maintain Mail delivery vehicles
  • Pick up vehicles for repair and scheduled maintenance and deliver back to facilities throughout Central Florida
  • Pick up parts for vehicles needing service
  • Perform housekeeping duties in repair shop.

Education

Marine Mechanics Training / Graduate -

A M I / WYOTECH DAYTONA
Daytona Beach, FL
11.2006

PwcMercruiser Certification Courses, Mercury Master Certification Courses -

MERCURY UNIVERSITY

Yamaha Master Certification Courses, Yamaha Outboard Rigging Course, Yamaha Update Seminars -

YAMAHA TECHNICAL TRAINING

Skills

  • Customer Relationship Management
  • Data Collection
  • Call Management
  • Technical Assistance
  • Remote Support
  • Application Installations
  • Troubleshooting and Diagnostics
  • Technical Background
  • Application Support

References

  • Angel Melendez, (954)790-0015, PAE Mercury Marine
  • Gus Corp, (305) 433-0340, Technical Account Manager T20, Mercury Marine
  • Kurt Enzweiler, (954) 806-2649, Technical Account Manager T10, Mercury Marine
  • Carlos Sierra (786)295-3392 Sushine Marine Inc Service Manager

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Mercury Master Outboard Certified 2017
  • Mercury V12 Certified 2023
  • Mercruiser Certified 2007

Timeline

Large Vessel Support Specialist

Mercury Marine
05.2023 - Current

Technical Support Specialist

Mercury Marine
12.2021 - 05.2023

Master Certified Mercury/Mercruiser Technician

Bass Pro Shops Tracker Marine Group
08.2015 - 08.2022

Government Certified Outboard Marine Technician

Global Maritek Systems Inc.
05.2009 - 08.2015

Marine Certified Service Technician

BMC Boats
04.2007 - 03.2009

Marine Service Technician

Haley's Marine Service & Repair
11.2006 - 04.2007

Customer Service -Warranty Representative

Del – Air Heating & Air Conditioning
07.2005 - 11.2006

Vehicle Maintenance Technician

United States Postal Service
06.2004 - 07.2005

Marine Mechanics Training / Graduate -

A M I / WYOTECH DAYTONA

PwcMercruiser Certification Courses, Mercury Master Certification Courses -

MERCURY UNIVERSITY

Yamaha Master Certification Courses, Yamaha Outboard Rigging Course, Yamaha Update Seminars -

YAMAHA TECHNICAL TRAINING
JORGE DELATORRE