JORGE DELATORRE
Homestead,FL
Summary
My goal is to utilize my professional skills with the intention of securing a professional career with ample opportunity to tackle challenges and advance; while continuously building on my library of knowledge and skills in the marine industry as a Technical Account Manager.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Large Vessel Support Specialist
Mercury Marine
Fond Du Lac, WI
05.2023 - Current
- Provide onsite installation, repair and maintenance of Mercury and Brunswick product as it relates to large vessels, integrated controls, and networked vessel systems, focusing on new product and technologies.
- Assist and advise OEMs of proper product configuration, installation, and integration.
- Clearly communicate information to service, manufacturing, and quality engineering groups. Investigate, diagnose, and resolve application installation and setup, configuration and service-related product malfunctions and issues.
Technical Support Specialist
Mercury Marine
Fon du Lac, Wi
12.2021 - 05.2023
- Provide Technical Support for All Dealer Outboard Product
- Mercury Master Certified
- Mercruiser Certified.
Master Certified Mercury/Mercruiser Technician
Bass Pro Shops Tracker Marine Group
Miami, Fl
08.2015 - 08.2022
- Expert In Troubleshooting and Repair
- Experienced In Service Management Duties
- Experienced In Performing Flat Rate Estimates And Repowers
- Experienced In Communicating With Vendors And Warranty Requirements
- Always Willing To Help, Teach, And Learn From Others To Excel As A Team
- Experienced With Customers Building Relationships And Being A Team Leader
- Experienced Working Under Pressure And Executing Various Duties In A Timely Manner.
Government Certified Outboard Marine Technician
Global Maritek Systems Inc.
Fort Lauderdale, Fl
05.2009 - 08.2015
- In support of US CBP marine fleet, preventative and corrective maintenance on high performance interdiction vessels
- Expert In Optimax Troubleshooting & Repair
- Expert in Verado L4-L6 Troubleshooting & Repair
- Experienced In Triple And Quad Configurations
- Experienced In Electronics Troubleshooting And Installation
- Experienced In Kohler Generators & Cruisair A/C Systems
- Experienced In Full Service Maintenance On Outboard & Inboard.
Marine Certified Service Technician
BMC Boats
Longwood, Florida
04.2007 - 03.2009
- Experienced in Mercury Outboards and I/O
- Experienced in Volvo Penta I/O
- Experienced in Yamaha Outboards
- Experienced in Rigging and installing Electronics
- Experienced in Volvo, Mercury, Yamaha diagnostics programs.
Marine Service Technician
Haley's Marine Service & Repair
Edgewater, Florida
11.2006 - 04.2007
- Expert at Trouble Shooting & Schedule Maintenance Services
- Service All outboards from 1956- to present
- Service inboards, Sterndrive, Pwc
- Experienced In 2 Strokes, Direct injection, & 4 Strokes.
Customer Service -Warranty Representative
Del – Air Heating & Air Conditioning
Lake Mary, Florida
07.2005 - 11.2006
- Attend to incoming calls
- Schedule appointments for new installations and service calls
- Review blueprints for new air conditioning systems for to be installed in home developments
- Assign service calls to technicians.
Vehicle Maintenance Technician
United States Postal Service
Lake Mary, Florida
06.2004 - 07.2005
- Maintain Mail delivery vehicles
- Pick up vehicles for repair and scheduled maintenance and deliver back to facilities throughout Central Florida
- Pick up parts for vehicles needing service
- Perform housekeeping duties in repair shop.
Education
Marine Mechanics Training / Graduate -
A M I / WYOTECH DAYTONA
Daytona Beach, FL11.2006
PwcMercruiser Certification Courses, Mercury Master Certification Courses -
MERCURY UNIVERSITY
Yamaha Master Certification Courses, Yamaha Outboard Rigging Course, Yamaha Update Seminars -
YAMAHA TECHNICAL TRAINING
Skills
- Customer Relationship Management
- Data Collection
- Call Management
- Technical Assistance
- Remote Support
- Application Installations
- Troubleshooting and Diagnostics
- Technical Background
- Application Support
References
- Angel Melendez, (954)790-0015, PAE Mercury Marine
- Gus Corp, (305) 433-0340, Technical Account Manager T20, Mercury Marine
- Kurt Enzweiler, (954) 806-2649, Technical Account Manager T10, Mercury Marine
- Carlos Sierra (786)295-3392 Sushine Marine Inc Service Manager
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Mercury Master Outboard Certified 2017
- Mercury V12 Certified 2023
- Mercruiser Certified 2007
Timeline
Large Vessel Support Specialist
Mercury Marine
05.2023 - Current
Technical Support Specialist
Mercury Marine
12.2021 - 05.2023
Master Certified Mercury/Mercruiser Technician
Bass Pro Shops Tracker Marine Group
08.2015 - 08.2022
Government Certified Outboard Marine Technician
Global Maritek Systems Inc.
05.2009 - 08.2015
Marine Certified Service Technician
BMC Boats
04.2007 - 03.2009
Marine Service Technician
Haley's Marine Service & Repair
11.2006 - 04.2007
Customer Service -Warranty Representative
Del – Air Heating & Air Conditioning
07.2005 - 11.2006
Vehicle Maintenance Technician
United States Postal Service
06.2004 - 07.2005
Marine Mechanics Training / Graduate -
A M I / WYOTECH DAYTONA
PwcMercruiser Certification Courses, Mercury Master Certification Courses -
MERCURY UNIVERSITY
Yamaha Master Certification Courses, Yamaha Outboard Rigging Course, Yamaha Update Seminars -
YAMAHA TECHNICAL TRAINING