JORGE DE LEÓN
Corona,CA
Summary
Experienced customer service specialist with a strong background in supporting and maintaining infrastructure. Skilled in resolving technical issues, providing exceptional customer service, and ensuring effective functioning of service desk operations.
Overview
13
13
years of professional experience
Work History
Maintenance Coordinator
PDS Health
05.2021 - Current
- Investigate and resolve technical issues of web-based devices, office and dental equipment
- Arrange and organize technical support as necessary to national area of services
- Provide customer support for offices and third-party companies to facilitate completion of projects and services
- Package equipment and supplies from our warehouse in preparation for departure to national support offices
Delegated Credentialing Administrator
PDS Health
08.2018 - 03.2020
- Provided remarkable customer service to restaurant patrons, fostering customer loyalty
- Facilitated the training & support of new teammates
- Maintained meticulous inventory & stock records, compiling daily & weekly reports
- Communication with the eld to acquire updated licenses & documents in compliance with corresponding delegated contracts
Raw Bar Specialist
King's Fish House
07.2016 - 07.2018
- Prepared food to order with care & precision in accordance with health & safety guidelines, exceeding all service standards
- Performed continuous maintenance, ensuring clean workspace
- Initiated sales, organized & scheduled services, ensuring a financial commitment from clients
- Presented & completed various transaction options for clients
- Performed continuous maintenance, ensuring clean workspace
Administrative Coordinator
Verge
01.2012 - 05.2016
- Pioneered online marketing strategies, designed & maintained user-friendly website
- Initiated sales, organized & scheduled services, ensuring a nancial commitment from clients
- Represented the company through exceptional customer service, promoting client retention
- Arranged & conducted team meetings, constructed & shared team documents & schedules
Education
B.A. - Information Systems & Technology
California State University, San Bernardino
San Bernardino, CA2025
AA - Social Behavioral Studies
Norco College
Norco, CA06.2023
AA - Math & Science
Norco College
Norco, CA06.2023
General Education -
Canyon High School
Anaheim, CA07.2008
Skills
- Remote Experience
- Customer Support
- Technical Support
- Google Suite
- Salesforce
- Office 365
- Microsoft Teams
- ServiceMax
- C
- RingCentral
- Windows
- IOS
Accomplishments
Achievements: Department of the Year, 2019 - Credentialing
December End-of-Year Competition 2019 - 1st Place - Credentialing
March Madness 2019 - 1st Place - Credentialing
Share our Selves Adopt a Family 2018 - OC Fair & Event Center Volunteer
Languages
Spanish
Professional Working
Timeline
Maintenance Coordinator
PDS Health
05.2021 - Current
Delegated Credentialing Administrator
PDS Health
08.2018 - 03.2020
Raw Bar Specialist
King's Fish House
07.2016 - 07.2018
Administrative Coordinator
Verge
01.2012 - 05.2016
AA - Social Behavioral Studies
Norco College
General Education -
Canyon High School
B.A. - Information Systems & Technology
California State University, San Bernardino
AA - Math & Science
Norco College
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