Store Manager Lead
Dollar General
El Paso, TX
03.2012 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Assessed operational efficiency of the store's departments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Ensured compliance with safety regulations and company policies.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Supported sales team members to drive growth and development.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Collaborated with District Manager to improve performance and grow sales.
- Worked with direct reports to develop and implement action plans, improving operating results.