Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager

Jorge Diaz

Coral Springs,FL

Summary

Professional with a solid track record in operations management, team supervision, and facility maintenance, with experience in the service, cleaning, and hospitality sectors. I have led both administrative and technical areas, coordinating staff and ensuring compliance with safety protocols and quality standards.
I stand out for my adaptability to technical environments, quick learning ability, and strong commitment to industrial safety. My experience in maintenance and supervision enables me to integrate easily into projects, contributing organization, discipline, and a results-oriented approach to every task.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Global Business & Service
03.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.

Area Supervisor

A&S Total Cleaning
07.2018 - 04.2021
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Established clear objectives for each reporting period that aligned with company-wide goals.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Maintenance Crew Member

Royal Beach Palace Hotel
05.2017 - 04.2018
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Collaborated with other departments to address cross-functional maintenance needs effectively.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Installed new locks, door handles, and door closers.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Installed and maintained plumbing and HVAC systems.

Education

Marketing

Colegio Universitario Cecilio Acosta
Venezuela

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Training and coaching
  • Staff training/development
  • Inventory control
  • Staff supervision
  • Employee scheduling

Certification

  • Life Insurace License - 2023

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

General Manager

Global Business & Service
03.2022 - Current

Area Supervisor

A&S Total Cleaning
07.2018 - 04.2021

Maintenance Crew Member

Royal Beach Palace Hotel
05.2017 - 04.2018

Marketing

Colegio Universitario Cecilio Acosta

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Jorge Diaz