Jorge Enciso
Summary
Results-driven Shop Foreman with expertise in technical guidance, employee training, and maintenance management. Proven ability to streamline workflows, enhancing shop productivity and team performance.
Overview
24
24
years of professional experience
Work History
Shop Foreman
Lithia
Mission Viejo, California
09.2024 - Current
- Served as Person Most Knowledgeable (PMK) in three depositions in 2025 (February, May, and September).
- Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting.
- Developed and implemented shop-wide safety policies and procedures.
- Streamlined workflows to increase productivity and minimize downtime.
Service Technician
JLR Riverside
Riverside
09.2023 - 09.2024
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Collaborated with team members to ensure timely completion of repair tasks.
- Performed routine maintenance on various vehicle models per manufacturer guidelines.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Communicated with customers to diagnose and fix problems.
- Installed new systems according to manufacturer specifications.
- Adhered to quality assurance procedures during every stage of the service process.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Resolved software-related issues by troubleshooting programs and applications.
- Filled out work orders, and maintenance plans to document work completed.
Mechanic Shop Foreman
US Auto Trust
Newport Beach
09.2021 - 09.2023
- Served as Person Most Knowledgeable (PMK) for a legal case during employment.
- Enforced shop policies regarding customer service and employee performance expectations.
- Maintained records of service requests and completed work orders.
- Troubleshot and resolved complex mechanical issues.
- Established and enforced clear safety policies to protect workers from injury.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various training methods.
- Resolved customer concerns promptly to maintain customer satisfaction.
- Supervised and trained mechanics in the proper use of tools, procedures, and safety protocols.
- Conferred with management to coordinate work activities or identify needed resources.
- Implemented workplace safety protocols to minimize accidents and incidents.
- Managed team of technicians, providing leadership and guidance.
Service Technician
JLR Rancho Mirage
Rancho Mirage, California
09.2019 - 09.2021
- Deposed on JLR product concerns during employment.
- Diagnosed mechanical issues using specialized automotive diagnostic equipment.
- Provided excellent customer service by explaining repairs and maintenance options clearly.
- Utilized computerized systems for tracking service history and parts.
- Mentored junior technicians in best practices for vehicle repair and maintenance techniques.
- Kept current with new technology associated with the automotive service industry through continuing education courses to diagnose and fix problems.
Shop Foreman
Pendragon Automotive group
Mission Viejo, California
12.2011 - 09.2019
- Supervised daily operations of workshop to ensure efficient workflow.
- Coordinated with technicians to prioritize repair and maintenance tasks.
- Facilitated communication between team members and management for issue resolution.
- Scheduled work assignments based on technician skills and workload demands.
- Prepared and reviewed work orders, ensuring accuracy and clarity.
- Fostered a culture of continuous improvement among team members.
Automotive Technician
Pendragon Automotive group
Newport Beach, California
03.2008 - 12.2011
- Performed routine maintenance tasks including oil changes and tire rotations.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Maintained a clean working environment at all times.
- Performed drive ability tests on vehicles after repairs were completed.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Attended technical training courses when available to increase knowledge base.
Mechanic Shop Foreman
Saab Santa Monica
Santa Monica, California
02.2002 - 03.2008
- Trained and mentored junior mechanics on repair techniques and safety protocols.
- Supervised daily operations in mechanic shop to ensure efficient workflow.
- Communicated with customers about service options and repair timelines.
- Resolved customer concerns promptly to maintain satisfaction and loyalty.
- Ensured that all mechanical operations were performed in accordance with established standards.
- Assisted in troubleshooting complex mechanical issues when needed.
- Planned workflow schedules for technicians based on their skill level and availability.
- Focused on safety and efficiency when using tools, equipment and gauges.
Education
Automotive Repair
Saab University Certified Gold Technician
Anaheim, CA01-2004
Universal Technical Institute
Rancho Cucamonga, CA04-2002
Automotive
Land Rover University
Irvine, CASkills
- Technical guidance
- Repair diagnostics
- Maintenance management
- Employee training
- Time management
- Deadline management
- Quality control inspections
- Product inspection
Timeline
Shop Foreman
Lithia
09.2024 - Current
Service Technician
JLR Riverside
09.2023 - 09.2024
Mechanic Shop Foreman
US Auto Trust
09.2021 - 09.2023
Service Technician
JLR Rancho Mirage
09.2019 - 09.2021
Shop Foreman
Pendragon Automotive group
12.2011 - 09.2019
Automotive Technician
Pendragon Automotive group
03.2008 - 12.2011
Mechanic Shop Foreman
Saab Santa Monica
02.2002 - 03.2008
Automotive Repair
Saab University Certified Gold Technician
Universal Technical Institute
Automotive
Land Rover University