Jorge Estrada
Oakdale,California
Summary
Results-driven professional with extensive experience across the restaurant and manufacturing sectors. Proven track record in delivering exceptional customer service, managing teams, and optimizing operations. As a Restaurant Manager, honed leadership skills by overseeing staff, managing inventory, and ensuring adherence to food safety standards. Demonstrated ability to enhance customer experiences through effective communication, upselling techniques, and conflict resolution. In roles as a Cook, Bartender, and Server, developed a comprehensive understanding of various operational aspects and excelled in high-pressure environments. Transitioned to the manufacturing industry as a Production Associate and Material Handler at Tesla, where I applied technical skills to manage inventory, streamline processes, and support production goals. Adept at utilizing equipment and technology to drive efficiency and maintain high standards of quality. Known for strong time management, adaptability, and problem-solving abilities, with a commitment to achieving results and contributing to team success in diverse settings.
Overview
8
8
years of professional experience
Work History
Bartender
Buffalo Wild Wings, BWW
Modesto, California
08.2023 - 03.2024
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Resolved customer complaints in a professional manner.
Production Associate
Tesla
Fremont, CA
07.2020 - 07.2023
- Performed routine maintenance on equipment used in the production process.
- Ensured that all safety protocols were followed during the production process.
- Operated automated machines used in the assembly line according to established procedures.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Ensured safety procedures were followed when operating forklifts.
Restaurant Manager
Chipotle Mexican Grill
Modesto, CA
03.2019 - 02.2020
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Assistant Restaurant Manager
Chipotle Mexican Grill
Stockton, CA
07.2018 - 03.2019
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Created weekly work schedules for all restaurant personnel.
- Analyzed operational costs and made recommendations for cost savings.
- Managed cash register operations including deposits and reconciling discrepancies.
Service Manager
Chipotle Mexican Grill
Modesto, CA
04.2016 - 07.2018
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
Crew Member
Chipotle Mexican Grill
Modesto, California
11.2015 - 04.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Fred C. Beyer High School
Modesto, CA05-2013
Skills
- Customer Service Excellence: Demonstrated ability to deliver high-quality service and create positive customer experiences in both restaurant and retail settings
- Leadership and Team Management: Experience in leading teams, managing staff, and coordinating operations in a fast-paced environment, particularly as a Restaurant Manager
- Inventory Management: Skilled in managing inventory levels, ordering supplies, and ensuring stock availability, with experience from both restaurant and production settings
- Food Safety and Sanitation: Knowledge of food safety regulations, sanitation practices, and health standards, ensuring a clean and safe dining environment
- Sales and Upselling: Proven ability to increase sales through effective upselling techniques and promoting special offers in a restaurant setting
- Operational Efficiency: Expertise in optimizing workflows, improving processes, and enhancing productivity in both restaurant operations and manufacturing environments
- Conflict Resolution: Capable of handling customer complaints, resolving issues, and maintaining a positive atmosphere in high-pressure situations
- Technical Skills: Familiarity with various tools and equipment used in both restaurant and production settings, including point-of-sale (POS) systems and manufacturing machinery
- Time Management: Ability to manage time effectively, multitask, and prioritize responsibilities in fast-paced work environments
- Adaptability and Problem-Solving: Versatility in adapting to different roles and environments, and strong problem-solving skills to address unexpected challenges
References
References available upon request.
Timeline
Bartender
Buffalo Wild Wings, BWW
08.2023 - 03.2024
Production Associate
Tesla
07.2020 - 07.2023
Restaurant Manager
Chipotle Mexican Grill
03.2019 - 02.2020
Assistant Restaurant Manager
Chipotle Mexican Grill
07.2018 - 03.2019
Service Manager
Chipotle Mexican Grill
04.2016 - 07.2018
Crew Member
Chipotle Mexican Grill
11.2015 - 04.2016
High School Diploma -
Fred C. Beyer High School