Jorge Estrella
Kissimmee,FL
Overview
7
7
years of professional experience
Work History
Counter Sales & Service Associate
Johnstone Supply
Orlando, FL
01.2016 - Current
- Informed customers about important policies and conditions on sales.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Welcomed customers and offered immediate assistance in line with business policies.
- Finalized sales by completing payments and required paperwork.++
- Documented orders in computer system with general conditions and special customer requirements.
- Finalized sales by completing payments and required paperwork.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Tracked down hard-to-find merchandise at diverse locations.
Education
MEDICAL ASSISTANT - Medical Assisting
Dover Business College - Clifton
09.2011
Skills
- Operational Processes
- Insurance Knowledge
- Explaining Policies
- Customer Inquiries
- Customer Discussions
- Customer Needs Assessments
- Energy and Physical Stamina
- Maintaining Clean Work Areas
- Teamwork Skills
- Answering Customer Questions
- Customer Care
- Processing Warranties
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Counter Sales & Service Associate
Johnstone Supply
01.2016 - Current
MEDICAL ASSISTANT - Medical Assisting
Dover Business College - Clifton