JORGE E. TOMEY

Miami,FL

Summary

Highly disciplined professional with over 10 years of experience in high-volume operations, logistics, and customer service. Proven track record of top-tier productivity, meticulous safety compliance, possessing the physical resilience necessary for extended shifts in high-pressure, outdoor operational environments. Bilingual in Spanish and English with a core focus on operational excellence. Committed to long-term career growth within Delta Air Lines.

Overview

years of professional experience

Work History

Customer Service Representative

Progressive Insurance

01.2023 - 01.2026

Ensured strict compliance with federal/state regulations and rigid company protocols, maintaining meticulous accuracy in a highly regulated environment.
Managed high-volume insurance policy servicing, ensuring accuracy in documentation and data management.
Utilized complex software systems to manage client portfolios, demonstrating technical aptitude for airline operational tools.
Mentored new hires by conducting side-by-side nesting sessions to enhance their proficiency in policy navigation and communication protocols.

Delivery Partner (Part-Time)

Amazon Flex

01.2022 - 01.2025

Physical Logistics: Expertly loaded and organized high-volume delivery routes, consistently lifting and maneuvering packages up to 50+ lbs in all weather conditions.
Time-Sensitive Operations: Maintained a consistent on-time delivery rate by managing complex routes under strict block deadlines.
Safety & Navigation: Safely operated vehicles in high-traffic urban environments, prioritizing cargo integrity and personal safety.

Automotive Sales Representative

Bomnin Chevrolet

01.2017 - 01.2023

Managed a large portfolio of clients, consistently ranking as a Top Producer by exceeding monthly productivity goals.
Educated families on financial concepts and car finances, translating complex data into actionable insights.
Acted as an Onboarding Lead, training incoming sales representatives on negotiation strategies and CRM management to help the team reach higher collective sales targets.

Call Center Representative

Empire Health

01.2014 - 01.2017

Provided extraordinary customer service while pre-qualifying potential clients for health insurance agents.
Maintained peak performance during extended shifts in a high-output environment.
Facilitated Skills Workshops for junior representatives, focusing on call-handling efficiency and compliance standards to improve departmental KPIs.

Education

High School Diploma -

Robert Morgan High School

Skills

Operational & Physical:

High Physical Stamina
Heavy Lifting (70 lbs)
Safety-First Mindset
Situational Adaptability

Technical & Logistics:

On-Time Performance (OTP) Focus
Advanced Vehicle Operation

Bilingual (English/Spanish)
Technical Translation/Interpretation
Intermediate Microsoft Excel

Leadership & Service:

Elite Customer Service
Cross-Functional Team Leadership
Effective Conflict Resolution
Rapid Problem Solving

Core Skills

High Physical Stamina, Ability to Lift/Move 70+ lbs, Safety-First Mindset, Adaptability, Expert at maneuvering a wide range of vehicles within high-traffic, fast-paced environments while maintaining an exemplary safety performance., Native Spanish & Advanced English (Professional Translation & Interpretation), Intermediate Microsoft Excel, Exceptional Customer Service, Team Leadership, Conflict Resolution

Timeline