Jorge Farromeque
Enfield,CT
Summary
Encouraging Administrative Assistant and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Banking Operations Specialist
Webster Bank
07.2023 - 12.2023
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Expedited loan processing for increased approval rates, collaborating closely with underwriting teams.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Received loan and utility payments, sending funds to correct destinations.
Customer Service Specialist II
Eversource
02.2023 - 12.2023
- Responds positively and professionally to all customer inquiries received via telephone, mail, and e-mail
- Ensures a first contact resolution experience for every customer contact
- Analyzes and investigates discrepancies in customer accounts and investigates potential errors in meter reading and billing
- Analyzes cause of high bill complaints and efficiently resolves customer questions and concerns
- Builds genuine connections with your customers and being a great ambassador for the Eversource Energy brand all while listening to the customer anticipating their needs and offering solutions
- Navigates and maneuvers through multiple computer applications and screens simultaneously, i.e
- Program offerings, computer tools, process changes
Customer Care Specialist
Global Atlantic Financial
03.2022 - 07.2022
- Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
- Accurately answered all consumer/customer questions regarding all Global Atlantic products and accurately articulated features, advantages, and benefits and understanding the variances by state
- Main contact for assigned sales representatives, accounts, and states
- Provided a broad range of technical and operational support to clients and agents
- Documented telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
- Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines.
Client Services Representative
Exela Technologies
10.2020 - 03.2022
- Management and billing for 10 client accounts such as Metlife, Farmers, Citizens, New York Life
- Management of high print and inserting volume (250,000 print images
- 11,000 inserting envelopes)
- Successfully transformed and developed new techniques to manage and perform the disaster recovery accounts
- Billed clients weekly, monthly, semi-annually, and annually
- Transferred in and out jobs among our facility and our sister facilities
- Involved in testing and development for new potential clients.
Consultant
United Bank
09.2019 - 03.2020
- Provided customer service support to United Bank prospects and customers by answering incoming calls/emails
- Skilled in dealing with difficult customers in a demanding financial environment involving the customers personal wealth and well-being
- Acted as a Consultant in opening Deposit Accounts for customers by phone in over 26 states
- Cross sold multiple bank products such as Credit Cards, Overdraft Lines of Credit, & Auto Loans
- Assisted customers through high-risk transactions such as ACH (automated clearing house) payments, online bill payments, and account funding
- Performed outbound calling to customers who may have been a victim of fraud and held difficult conversations in a compassionate manner.
Administrative Office Assistant
Immigration Services, DHS
03.2018 - 03.2019
- Worked closely with federal officers and federal judges at citizenship ceremonies
- Requested applicants' criminal records through the FBI linked system
- Handled the applicants' biometrics and sensitive documents such as green cards, passports, social security cards and driver licenses
- Translated 2 interviews per day (English/Spanish)
- Scheduled 30 daily citizenship interviews over the phone, email and through correspondence
- Checked into the system an average of 70 applicants per day that went for their appointments.
Electronics Team Lead
Dyno Nobel
01.2015 - 02.2017
- Safety first: Handled the packing of soldered electronic explosives with safety and care in accordance to state and federal procedures
- Team lead in charge of scheduling and overtime assignments
- Became capable of ordering raw materials and tracking upcoming assignments through SAP
- Successfully assisted lean manufacturing in the completion of soldering explosives for civilian and military applications.
Client Services Representative
FM Facility Maintenance
01.2014 - 07.2014
- Dispatched the correct service providers for different jobs needed around the country
- Successfully answered and made 100+ calls per day
- Documented each call in the correct manner and created service requests for different maintenance jobs for the Bloomin' Brands Corporation.
Customer Care Specialist
Access Health Connecticut
08.2013 - 01.2014
- Successfully and respectfully answered consumers' questions about health insurance and all the changes that are occurring due to the Affordable Care Act
- Gained more experience in the customer service field by answering 50+ calls per day
- Processed 20+ health insurance applications daily
- Applied "team player" knowledge from previous jobs to work well with other representatives
- Accordingly documented every call following step by step procedures
- Quickly became one of the top Call Center Representatives by applying on-the-job training.
Operations Support Specialist
United States Air Force
09.2008 - 11.2011
- Administration of cash from sales at dinning facility or the base gymnasium (Sales included, meals, sandwiches, fast food, water, Gatorade, fitness classes, gym equipment, etc) 6 months of military police experience, working 14 hours per day (Duties included: Base patrolling, ID checks at gates, protection of base assets, etc)
- Managed receptionist duties (forwarding calls, sending e-mails, delivering correspondence, faxing papers, etc) at the base gymnasium
- Trained by the world's greatest air force and learned the three most important values: Integrity first, service before self and excellence in all we do
- Supervised a team of 12+ people working more than 24 straight hours due to the Haiti earthquake
- Helped plan for contingencies and maintain personal records
- Provided transition assistance and support to Air Force retirees.
Education
Bachelor of Science - Business Economics
Eastern Connecticut State University
Willimantic, CT05.2025
Associate of Science - Business Administration
Manchester Community College
Manchester, CT05.2023
Skills
- Customer Service Excellence
- Loan Administration
- Banking Software Proficiency
- Payment Processing
- Calm and Professional Under Pressure
- Customer Account Management
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Interpretation and Translation Services
Timeline
Banking Operations Specialist
Webster Bank
07.2023 - 12.2023
Customer Service Specialist II
Eversource
02.2023 - 12.2023
Customer Care Specialist
Global Atlantic Financial
03.2022 - 07.2022
Client Services Representative
Exela Technologies
10.2020 - 03.2022
Consultant
United Bank
09.2019 - 03.2020
Administrative Office Assistant
Immigration Services, DHS
03.2018 - 03.2019
Electronics Team Lead
Dyno Nobel
01.2015 - 02.2017
Client Services Representative
FM Facility Maintenance
01.2014 - 07.2014
Customer Care Specialist
Access Health Connecticut
08.2013 - 01.2014
Operations Support Specialist
United States Air Force
09.2008 - 11.2011
Bachelor of Science - Business Economics
Eastern Connecticut State University
Associate of Science - Business Administration
Manchester Community College
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