Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Fernandez

Kernersville,NC

Summary

I am someone that wants to grow, learn more everyday at my work, if I do not understand something I will find the answer, I will get the job done the correct way. I am very good at multi tasking, very good at paying attention to details, as well with computer software such as microsoft and others. I enjoy being a team player and leading others the correct direction. I am very good with communication and writing. I write and speak both English and Spanish.

Overview

9
9
years of professional experience

Work History

Behavior Technician

ABS Kids
Kernersville, NC
09.2024 - Current
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Developed individualized treatment plans for each client that included goals and objectives.
  • Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.

Package Handler

Federal Express
Greensboro, NC
08.2021 - 08.2024
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.

Sales Associate

DSW
Garland, TX
12.2019 - 04.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Received and displayed product shipments on store retail shelves upon delivery.

Sales Associate

Dillard's
Garland, TX
06.2019 - 12.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.
  • Attended weekly team meetings to review performance goals and objectives.

Sales Associate

Academy Sports and Outdoors
Garland, TX
08.2018 - 06.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.

Theatre Usher

AMC Theatres
Garland, TX
09.2017 - 08.2018
  • Greeted patrons as they entered the theatre and provided directions to seating areas.
  • Assisted with ticket scanning and ushering patrons to their seats.
  • Provided assistance with wheelchair access, seating requests and other patron needs.
  • Ensured aisles were clear of obstructions prior to show start time.
  • Performed light custodial duties such as sweeping floors, emptying garbage cans, cleaning restrooms.
  • Responded promptly to all customer inquiries in an efficient and courteous manner.
  • Provided helpful information about upcoming events at the theatre including show times and ticket prices.
  • Stocked concession stand shelves with food items prior to opening of each show.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.

Cashier

Neighborhood Walmart
Garland, TX
06.2016 - 09.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Translated a variety of documents from English to Spanish, including legal contracts and medical records.
  • Assisted non-English speaking clients with communication issues.

Sales Associate

Target
Garland, TX
09.2015 - 02.2016
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.

Education

High School Diploma -

Naaman Forest High School
Garland, TX
06-2014

Associate of Arts -

Richland College
Dallas, TX

Skills

  • Team player
  • Bilingual in English and Spanish, writing as well
  • Always ready to learn and grow
  • Attentive to details
  • Leadership
  • Multitasking Abilities
  • Organizational Skills
  • Problem Resolution
  • Communication

Timeline

Behavior Technician

ABS Kids
09.2024 - Current

Package Handler

Federal Express
08.2021 - 08.2024

Sales Associate

DSW
12.2019 - 04.2020

Sales Associate

Dillard's
06.2019 - 12.2019

Sales Associate

Academy Sports and Outdoors
08.2018 - 06.2019

Theatre Usher

AMC Theatres
09.2017 - 08.2018

Cashier

Neighborhood Walmart
06.2016 - 09.2016

Sales Associate

Target
09.2015 - 02.2016

High School Diploma -

Naaman Forest High School

Associate of Arts -

Richland College
Jorge Fernandez