Jorge Fernandez
Kernersville,NC
Summary
I am someone that wants to grow, learn more everyday at my work, if I do not understand something I will find the answer, I will get the job done the correct way. I am very good at multi tasking, very good at paying attention to details, as well with computer software such as microsoft and others. I enjoy being a team player and leading others the correct direction. I am very good with communication and writing. I write and speak both English and Spanish.
Overview
9
9
years of professional experience
Work History
Behavior Technician
ABS Kids
Kernersville, NC
09.2024 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Developed individualized treatment plans for each client that included goals and objectives.
- Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Package Handler
Federal Express
Greensboro, NC
08.2021 - 08.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
Sales Associate
DSW
Garland, TX
12.2019 - 04.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Received and displayed product shipments on store retail shelves upon delivery.
Sales Associate
Dillard's
Garland, TX
06.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
Sales Associate
Academy Sports and Outdoors
Garland, TX
08.2018 - 06.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
Theatre Usher
AMC Theatres
Garland, TX
09.2017 - 08.2018
- Greeted patrons as they entered the theatre and provided directions to seating areas.
- Assisted with ticket scanning and ushering patrons to their seats.
- Provided assistance with wheelchair access, seating requests and other patron needs.
- Ensured aisles were clear of obstructions prior to show start time.
- Performed light custodial duties such as sweeping floors, emptying garbage cans, cleaning restrooms.
- Responded promptly to all customer inquiries in an efficient and courteous manner.
- Provided helpful information about upcoming events at the theatre including show times and ticket prices.
- Stocked concession stand shelves with food items prior to opening of each show.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Cashier
Neighborhood Walmart
Garland, TX
06.2016 - 09.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Translated a variety of documents from English to Spanish, including legal contracts and medical records.
- Assisted non-English speaking clients with communication issues.
Sales Associate
Target
Garland, TX
09.2015 - 02.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Naaman Forest High School
Garland, TX06-2014
Associate of Arts -
Richland College
Dallas, TXSkills
- Team player
- Bilingual in English and Spanish, writing as well
- Always ready to learn and grow
- Attentive to details
- Leadership
- Multitasking Abilities
- Organizational Skills
- Problem Resolution
- Communication
Timeline
Behavior Technician
ABS Kids
09.2024 - Current
Package Handler
Federal Express
08.2021 - 08.2024
Sales Associate
DSW
12.2019 - 04.2020
Sales Associate
Dillard's
06.2019 - 12.2019
Sales Associate
Academy Sports and Outdoors
08.2018 - 06.2019
Theatre Usher
AMC Theatres
09.2017 - 08.2018
Cashier
Neighborhood Walmart
06.2016 - 09.2016
Sales Associate
Target
09.2015 - 02.2016
High School Diploma -
Naaman Forest High School
Associate of Arts -
Richland College