Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Flores

Fort Walton Beach,FL

Summary

Results-driven, seasoned Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

4
4
years of professional experience

Work History

Store Manager

Risque Moments
08.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted with hiring, training and mentoring new staff members as well as newly appointed store managers.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Verified daily sales and drawer counts and ensured all cash drops were facilitated in a timely manner.

Subcontractor

Quinn's Tiling & More
11.2022 - 07.2023
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Tracked attendance and submitted work logs every day.
  • Worked closely with general contractor on completion of tasks.
  • Coordinated final walk-throughs of job site before signing off on completion.
  • Maintained overall safe work environment with enforcement of safety procedures.

Server

Aegean Restaurant
08.2021 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales by upselling desserts and appetizers to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Houseperson

IHG Hotels & Resorts
12.2020 - 10.2021


  • Kept building entryway glass clean and polished for professional presentation.
  • Filed maintenance work order forms to notify maintenance of needed repairs.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

High School Diploma -

Choctawhatchee High School
Fort Walton Beach, FL
06-2019

Skills

  • Bilingual
  • Cash management
  • Operational budgeting
  • Store operations oversight
  • Training and mentoring
  • Accurate money handling
  • POS systems
  • Customer service management
  • Store merchandising
  • Bank deposit procedures

Languages

Spanish
Native or Bilingual

Timeline

Subcontractor

Quinn's Tiling & More
11.2022 - 07.2023

Store Manager

Risque Moments
08.2022 - Current

Server

Aegean Restaurant
08.2021 - 08.2022

Houseperson

IHG Hotels & Resorts
12.2020 - 10.2021

High School Diploma -

Choctawhatchee High School

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Jorge Flores