JORGE FOY

Oversee strategy and roadmap development for CyberSource/Visa Capture Services Platform while maintaining compliance with Visa and Non-Visa networks. Subject Matter Expert (SME) for internal development teams regarding e-commerce, mobile, chip and authentication, fraud prevention, tokenization, end-to-end encryption, and emergent technologies.

Selected Achievements:

• Led 16 strategic initiatives to enhance payment processing efficiency and customer experience across diverse markets.
• Directed cross-functional teams to implement innovative payment solutions, fostering collaboration and operational excellence.
• Spearheaded data-driven projects to optimize transaction security measures, reducing fraud risk significantly.
• Established key performance indicators for product development cycles, ensuring alignment with corporate objectives and market demands. Improved the onboarding process by launching a new application for merchants and acquirers.
• Analyzed market trends to inform executive decision-making, guiding long-term strategic planning efforts effectively. Optimized commercialization and product pricing and incentives to recommend product/service enhancements to cross-functional development teams and clients.
• Championed change management processes during technology upgrades, minimizing disruption while enhancing system capabilities.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

Led a team of high performing risk professionals in strategy, performance, and roadmap development for regional risk products. This included conducting market research and analysis to develop product pricing and incentives, performing fraud prevention, conducting risk audits, and providing consulting services.

Selected Achievements:

• Spearheaded development of innovative fraud prevention solutions, driving market competitiveness and customer satisfaction.
• Leveraged data analytics insights for informed decision-making in critical areas such as compliance, training, and education. Led cross-functional teams to drive strategic initiatives and improve operational efficiencies.
• Achieved remarkable turnaround of underperforming financial institutions through strategic leadership and restructuring. Successfully conducted 13 risk consulting events and performed six Acquirer Processing Risk audits triggered by fraud performance programs.
• Established key performance indicators, monitoring progress and implementing adjustments to achieve business targets. Reduced fraud related losses an average of 40% by migrating clients from batch fraud alerts to real-time monitoring.
• Effectively mitigated fraud by monitoring risk model performance, maintaining risk dashboards and reporting, and educating regional clients on fraud monitoring strategies and best practices.
• Optimized commercialization and go-to-market strategies by researching consumer and processing trends to recommend product/service enhancements.
• Improved end-user support and retention by providing product enhancement training to clients.
• Enhanced risk detection/mitigation by offering fraud prevention consulting services, coordinating fraud prevention seminars/presentations, and conducting fraud prevention and compliance acquirer audits.