Jorge Fret
Ocala,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I can enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Stericycle ( Shred It)
10.2017 - Current
- I am a driver that runs routes collecting and securing documents for shredding. I take pride in what I do making sure it is done professionally and safely.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid any further issues. Took care of the problems by servicing the customers leaving them satisfied.
Customer Service Representative Agent
ERC
05.2009 - 09.2017
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided troubleshooting help and or information pertaining to mobile carrier and high speed internet services.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Music Production Bachelor of Science
Full Sail University
Winter Park, FL02.2012
Skills
- Closing Sales
- Stock Management
- Materials Transport
- Office Equipment Proficiency
- Order Processing
- Computer Proficiency
- Problem-Solving Ability
- Store Maintenance
- Calm and Professional Under Pressure
- Customer Relations
- Sales Expertise
- Critical Thinking
In my spare time I enjoy doing mixes and mastering songs and entire projects for musicians.
Since a child I have had a passion for all genres of music. With my knowledge of music on my spare time I enjoy mixing and mastering music for musicians. I provide them a quality and professional sound. Music is therapeutic for me.
Timeline
Customer Service Representative
Stericycle ( Shred It)
10.2017 - Current
Customer Service Representative Agent
ERC
05.2009 - 09.2017
Bachelor of Science - Music Production Bachelor of Science
Full Sail University
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