JORGE GALLARDO

IM HEAD OF THE DRIVEABILITY DEAPRMENT AT SOUTH BAY FORD. I DO SPECIALIZE IN THAT DEPARMENT, HOWEVER I AM OPEN TO OTHER DEPARMENTS. BELOW WILL BE SOME OF THE THINGS THAT I DO IN MY CURRENT JOB.

• Diagnosed and repaired problems with electrical and mechanical systems.
• Worked with diverse types of weather and ground conditions.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Evaluated systems according to predetermined checklist and noted issues.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

MY RESPONSIBILITIES WERE TO CLEAN CARS, BRI NG THEM TO CUSTOMERS, BRING THEM TO TECHS, AND ALSO DO CLEANING AT THE SERVICE DRIVE. I ALSO DROVE CUSTOMERS TO THEIR HOMES WHEN VEHICLES WERE DROPPED OFF.

• Performed cleaning and maintenance duties as directed.
• Greeted guests with warmth and professionalism for friendly, helpful service.
• Completed sweeping, mopping, and window-cleaning.
• Cleaned and organized building areas as required.
• Resolved guest inquiries punctually and politely for professional customer service.
• Updated visitor and delivery logs for correct, current security records.