Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Garcia Trejo

Salt Lake City,UT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Dispatch

Amazon
08.2020 - Current
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.

Delivery Driver

Amazon
08.2014 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Supervisor

Prospect Air Service
09.2013 - 08.2014
  • As a supervisor I had to be in charge of five positions. I had to make sure that all five where on task and followed work procedures. Other tasks that I was in charge of was to count of the hours worked for almost up to 300 workers in order for their checks to be received on time. If anyone called off I had to make sure I called someone else to fill the position so I won’t be short staffed. Before my shift started I had to figure out where to put and how much people to put in each position to have a successful day of no flight delays. I was always willing to come in as early as I needed to just to help out at work. I would always be on time and had things ready before the next shift started.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.

Passenger Service Assistant

Prospect Airport Services
05.2010 - 07.2013
  • Escorted handicapped passengers from terminal to aircraft.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • To assist passenger at the airport in anything they need. It’s a hands on job. Maintained up-to-date knowledge of my job. My supervisors agree when I say I can do anything right the first time.

Education

High School Diploma -

Cyprus High School
Magna, UT
05.2012

Skills

  • Sharp problem solver
  • Energetic work attitude
  • Bilingual
  • Adaptive team player
  • Skilled multi-tasker
  • Training and development

Languages

Spanish
Native or Bilingual

Timeline

Dispatch

Amazon
08.2020 - Current

Delivery Driver

Amazon
08.2014 - Current

Supervisor

Prospect Air Service
09.2013 - 08.2014

Passenger Service Assistant

Prospect Airport Services
05.2010 - 07.2013

High School Diploma -

Cyprus High School

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Jorge Garcia Trejo