Jorge Garduno
Waukegan,IL
Summary
Experienced Collections Specialist bringing 10-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Mariano's Grocery Store
09.2023 - Current
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Help customers with catering orders.
- Maintaining the right temperature for the food.
- Maintain hot bar full and clean.
- Make sure products are always ready for customers.
- Pricing and labeling out going products.
Bilingual Medical Debt Collector
Hollis Cobb Associates, Inc.
03.2023 - 07.2024
- Assisted in reconciling deposit and patient collections.
- Processed billing calls and answered questions from patients and third-party carriers.
- Logged charges and payments within [Software].
- Worked with customer to create debt repayment plan based on current financial condition.
- Complied with FDCPA.
- Assist Spanish speaking patients with medical bills.
- Work from home experience.
- Maintained 200-250 call log daily.
- Responded to customer inquiries and provided detailed account information.
Bilingual Debt Collector
Halsted Financial
01.2016 - 03.2023
- Making at least 100 phone calls per day from all 50 states
- Answer and make outbound calls to debtors
- Assist customers with credit card debt, medical debt, payday loans, etc
- Take payment information and note accounts properly following the FDCPA law
- Negotiating payments while continuing to build a positive relationship with the customers
- 3rd party collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Inside Sales Executive
BHS Media LLC
06.2014 - 09.2015
- Completed daily outbound calls, up to six hours per day
- Negotiated prices, terms of sales and service agreements
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Wrote quote contracts for orders obtained and submitted orders for processing.
Manufacturing Assoc.
Tomoegawa
05.2013 - 06.2014
- Responsible for achieving production requirements
- Ensured that all health and safety guidelines were followed
- Made sure that products were produced in a timely matter and of good quality
- Monitored product standards and quality control programs
- Prepared and maintained production reports and personnel records
- Set and monitored production standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
Kitchen Manager
Suel's Tavern and Grill
02.2001 - 11.2011
- Prepared food items consistently and in compliance with recipes, cooking and waste control guidelines
- Verified proper portion sizes and consistently attained high food quality standards
- Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
- Regularly interacted with guests to obtain feedback on product quality and service levels
- Ensured all staff understood expectations and parameters of the kitchen goals and daily kitchen work
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Planned lunch, dinner, and bar menus, as well as special menus for in-house events and catering
- Properly labeled and stored all raw food ingredients, including produce, meat, fish, poultry, and dry goods in appropriate storage room, walk-in refrigerator, freezer, or cooler.
Education
GED -
Evanston Township High School
Evanston, IL06.1993
Skills
- Ability to Multitask
- Fast Learner
- Leadership Skills
- Effective Time Management
- Bilingual
- Persuasive negotiator
- Customer service support
- Work from home experience
- knowledge Software
Personal Information
Title: Debt Collector
Timeline
Customer Service Representative
Mariano's Grocery Store
09.2023 - Current
Bilingual Medical Debt Collector
Hollis Cobb Associates, Inc.
03.2023 - 07.2024
Bilingual Debt Collector
Halsted Financial
01.2016 - 03.2023
Inside Sales Executive
BHS Media LLC
06.2014 - 09.2015
Manufacturing Assoc.
Tomoegawa
05.2013 - 06.2014
Kitchen Manager
Suel's Tavern and Grill
02.2001 - 11.2011
GED -
Evanston Township High School
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