Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Giraldo

Katy,TX

Summary

SKilled Facilities Technician adept at performing repairs and maintenance tasks for multi-family, commercial and industrial facilities. Thorough knowledge of building systems, equipment and controls. Offering 4 years of industry experience, including success in leadership roles. Highly effective at keeping facilities running smoothly with skilled diagnostics, troubleshooting and problem-solving abilities. Organized, hardworking and proactive in correcting issues early. Excellent written and verbal communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Facility Technician

Lifetime Fitness
05.2019 - Current
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
  • Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
  • Operated forklifts and other heavy equipment to load or unload trailers.
  • Prepared documentation and drafted reports detailing completed maintenance activities and repairs.
  • Drove compliance with regulations, building codes, and health and safety standards.

Alarm Management Specialist

InSite360
08.2015 - 12.2019
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Technical Support Representative

Alclear LLC
10.2013 - 08.2015
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Tested new software and hardware prior to deployment.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Transmit Driver

Dahill A Xerox Company
06.2012 - 10.2013
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Field Representative

City Of Houston/ A-1 Personnel
04.2012 - 06.2012
  • Traveled up to 75 miles per day to visit customer locations.
  • Completed paperwork in full, on time and with high accuracy.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Connected with customers to assess satisfaction and resolve service issues.
  • Conducted due diligence of research of marketplace to determine target audience, in-service training needs and overall product value and benefits.

Construction Field Supervisor

Zaal Construction
02.2011 - 08.2011
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Checked equipment to determine if maintenance was required.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.

Computer Operator

The New Release
05.2008 - 03.2009
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Retrieved information and performed data entry using appropriate computer programs.
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Documented discrepancies, referring discovered issues to supervisor for remediation.
  • Changed and replaced backup tapes regularly and performed detailed server backups.

Automated Teller Repairer

The New Release
11.2005 - 05.2008
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.

Education

No Degree - Cyber Security

Lone Star College System
Spring, TX
05.2025

High School Diploma -

Elsik High School
Houston, TX
05.2002

Skills

Plumbing Understanding

  • Roofing Materials
  • Driving Mechanized Equipment
  • Preventive Maintenance
  • HVAC Knowledge
  • Critical Thinking
  • Daily Progress Reports
  • Business Operations
  • Safety Compliance
  • Complex Problem-Solving
  • Equipment Assessment
  • Customer Satisfaction
  • Methodology Improvements
  • Facility Upkeep
  • HVAC System Operation and Maintenance
  • Senior Leadership Support
  • Report Preparation
  • Report Transcription
  • Microsoft Word
  • Retail Sales Customer Service
  • Report Creation
  • Account Management
  • Customer Support Needs Assessment
  • Desktop Support
  • Hardware Upgrades
  • Data Connectivity
  • Mac Systems
  • Software Diagnosis
  • Business Development
  • Troubleshooting and Assistance
  • Apple IOS
  • Configuring Devices
  • Mobility Devices
  • Customer Service Expertise
  • Technical Issues Analysis
  • Issue Troubleshooting

Timeline

Facility Technician

Lifetime Fitness
05.2019 - Current

Alarm Management Specialist

InSite360
08.2015 - 12.2019

Technical Support Representative

Alclear LLC
10.2013 - 08.2015

Transmit Driver

Dahill A Xerox Company
06.2012 - 10.2013

Field Representative

City Of Houston/ A-1 Personnel
04.2012 - 06.2012

Construction Field Supervisor

Zaal Construction
02.2011 - 08.2011

Computer Operator

The New Release
05.2008 - 03.2009

Automated Teller Repairer

The New Release
11.2005 - 05.2008

No Degree - Cyber Security

Lone Star College System

High School Diploma -

Elsik High School
Jorge Giraldo