Jorge Gomez
Minot,North Dakota
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
26
26
years of professional experience
Work History
Breakfast Attendant
Hampton By Hilton
10.2023 - Current
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
Night Auditor
Four Bears Casino And Lodge
01.2018 - 01.2023
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Customer Service Representative
Higer Quest
05.2018 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bilingual Customer Service Representative
Convergy
01.1998 - 04.2018
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
Associate of Arts - Food Services Management
Texas State Technical College - Harlingen
Harlingen, TX05.1982
Skills
- Buffet Maintenance
- Food Safety
- Guest Assistance
- Guest Satisfaction
- Greeting Guests
- Food Restocking
- Stocking
Languages
Spanish
Native or Bilingual
Timeline
Breakfast Attendant
Hampton By Hilton
10.2023 - Current
Customer Service Representative
Higer Quest
05.2018 - 11.2019
Night Auditor
Four Bears Casino And Lodge
01.2018 - 01.2023
Bilingual Customer Service Representative
Convergy
01.1998 - 04.2018
Associate of Arts - Food Services Management
Texas State Technical College - Harlingen