Jorge Gonzalez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly motivated with extensive customer service, sales, lending and management experience.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Big Lots
07.2017 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Loaded and unloaded trucks.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.
- Communicated with drivers and dispatch to coordinate delivery schedules.
Project Coordinator
Read To A Child
10.2016 - 06.2020
- Ensured accessibility of materials by maintaining an up-to-date database of available books
- Promoted literacy among patrons by creating engaging displays featuring new books and recommended reads.
- Trained volunteers on proper reading procedures to maintain consistency with the children they were reading to
- Contributed to the success of library programs through active participation in planning committees and event coordination efforts.
- Developed strong relationships with local schools, community organizations, and businesses to promote reading awareness.
- Collaborated with library team members to develop targeted programming and events in the reading room.
- Coordinated with staff to maintain a clean, inviting, and well-organized reading space for patrons.
- Facilitated collaborations with local authors, enabling them to share their work and host interactive events in the reading room.
- Organized and allocated resources required to meet the needs of 25 students and 40 volunteers
Consumer Loan Officer
SkyOne FCU
11.2007 - 10.2010
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Managed pipeline of loans from origination to closing, ensuring timely completion of each step in the process.
- Implemented cross-selling strategies by promoting additional credit union products during client interactions which led to increased revenues for the institution.
- Collaborated with other departments to promptly process loan applications.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Advised clients on mortgage, auto, credit cards and personal loans.
Consumer Loan Officer
LA Financial Credit Union
02.2007 - 10.2007
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Managed pipeline of loans from origination to closing, ensuring timely completion of each step in the process.
- Implemented cross-selling strategies by promoting additional credit union products during client interactions which led to increased revenues for the institution.
- Collaborated with other departments to promptly process loan applications.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Advised clients on mortgage, auto, credit cards and personal loans.
Consumer Loan Officer
Kinecta Federal Credit Union
05.2006 - 12.2006
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Managed pipeline of loans from origination to closing, ensuring timely completion of each step in the process.
- Implemented cross-selling strategies by promoting additional credit union products during client interactions which led to increased revenues for the institution.
- Collaborated with other departments to promptly process loan applications.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Advised clients on mortgage, auto, credit cards and personal loans.
Indirect Loan Officer
Western FCU, Unify FCU
05.2005 - 05.2006
- Utilized advanced analytical tools to assess borrower creditworthiness, reducing default rates over time.
- Assessed credit risks for indirect loan applications, contributing to a reduction in delinquency rates.
- Developed strong relationships with dealerships, which led to increased loan origination volume.
- Worked closely with underwriting teams to expedite loan approvals while maintaining high quality standards.
- Provided exceptional customer service, resulting in increased client satisfaction and retention rates.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Developed and implemented marketing campaigns to attract new customers.
Member Service Representative
Western FCU, Unify FCU
05.2004 - 05.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Educated and engaged customers with new bank products and services.
- Cross-sold bank services and products to uplift customer investments.
Member Service Representative
First Financial FCU
10.2003 - 05.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Educated and engaged customers with new bank products and services.
- Cross-sold bank services and products to uplift customer investments.
Personal Financial Representative
Washington Mutual Bank
01.2000 - 10.2003
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Educated and engaged customers with new bank products and services.
- Cross-sold bank services and products to uplift customer investments.
Education
No Degree - Business
El Camino College
Torrance, CAHigh School Diploma -
Hawthorne High School
Hawthorne, CA06.1995
Skills
- Product and service knowledge
- Money Handling
- Staff Management
- Customer Service
- Computer Skills
- Multitasking Abilities
- Bilingual in Spanish
- Risk evaluation
- Documentation Review
- Credit analysis
- Consumer Lending
Timeline
Assistant Manager
Big Lots
07.2017 - 07.2024
Project Coordinator
Read To A Child
10.2016 - 06.2020
Consumer Loan Officer
SkyOne FCU
11.2007 - 10.2010
Consumer Loan Officer
LA Financial Credit Union
02.2007 - 10.2007
Consumer Loan Officer
Kinecta Federal Credit Union
05.2006 - 12.2006
Indirect Loan Officer
Western FCU, Unify FCU
05.2005 - 05.2006
Member Service Representative
Western FCU, Unify FCU
05.2004 - 05.2005
Member Service Representative
First Financial FCU
10.2003 - 05.2004
Personal Financial Representative
Washington Mutual Bank
01.2000 - 10.2003
No Degree - Business
El Camino College
High School Diploma -
Hawthorne High School