Summary
Overview
Work History
Education
Skills
LANGUAGES
Linkedin
Timeline
Generic

Jorge Gonzalez

Miami,FL

Summary

Dedicated hospitality professional with over 8 years of experience in high-volume bar and restaurant environments, specializing in exceptional guest service, craft cocktail preparation, and operational efficiency. Currently serving as a Key Employee and acting floor manager, providing leadership, mentoring, and support to front-of-house staff. Proven ability to manage shifts, resolve conflicts, optimize service flow, and maintain high standards of cleanliness, safety, and customer satisfaction. Recognized for strong interpersonal skills, a hands-on leadership style, and a commitment to team success.

Overview

11
11
years of professional experience

Work History

Key Employee / Bartender

Tap42
05.2023 - Current
  • Serve as supporting floor manager during high-volume shifts, overseeing staff operations and ensuring service standards are met.
  • Support management in training new hires, mentoring staff, and maintaining a thriving team environment.
  • Resolve customer concerns promptly and professionally, increasing return visits and overall satisfaction.
  • Maintain bar efficiency, prepare craft cocktails, and uphold cleanliness and safety standards in compliance with health regulations.

Lead Bartender

Millers Ale House
01.2017 - 01.2022
  • Utilizing time management skills to perform various daily tasks while providing excellent customer service with little to no supervision.
  • Maintained and provided accurate documentation of inventory, as well as documentation of popular items sold, in order to maintain and excel cost expectations while still providing items necessary in fulfilling guest requests.
  • Resolved customer and vendor concerns increasing business performance and customer retention.
  • Multi-tasking, balancing customer service while creating a positive and welcoming atmosphere.
  • Achievements/Tasks

Bartender

La Carrera
01.2016 - 01.2017
  • Built personable and professional hospitality team and ensured staff were well-trained and consistently supported.
  • Monitored customer data to make actionable decisions based on bar traffic and demographics.
  • Maintained professional appearance, time management skills, strong communication (written, verbal, and listening), and positive attitude.
  • Created, implemented, and managed systems that ensured the bar’s excellence and achieved high operating standards.
  • Achievements/Tasks

Kitchen and Bath Specialist

The Home Depot
01.2014 - 01.2016
  • Executed an outbound calling strategy to warm leads, resulting in an increase of close rate percentage.
  • Worked closely with existing customers to understand their needs, resulting in above average retention revenue.
  • Maintained up to date knowledge of sales strategies and product offerings leading to higher up-sale revenue.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals’ needs.
  • Achievements/Tasks

Education

A. A. - Computer Information Systems

Miami-Dade College
04.2018

Bartending Certificate - undefined

ABC Bartending School
Miami, FL
01.2017

Skills

  • Conflict Resolution & Problem Solving
  • Organized
  • Charismatic
  • Exceptional Customer Service
  • Motivated
  • Staff Supervision & Team Leadership
  • Decision-Making in High-Pressure Situations
  • Performance Feedback & Coaching

LANGUAGES

English - Native or Bilingual Proficiency
Spanish - Native or Bilingual Proficiency

Linkedin

linkedin.com/in/jorge-gonzalez-290565130

Timeline

Key Employee / Bartender

Tap42
05.2023 - Current

Lead Bartender

Millers Ale House
01.2017 - 01.2022

Bartender

La Carrera
01.2016 - 01.2017

Kitchen and Bath Specialist

The Home Depot
01.2014 - 01.2016

Bartending Certificate - undefined

ABC Bartending School

A. A. - Computer Information Systems

Miami-Dade College

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