Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Jorge Gonzalez Coronel

CarMax
Cottage Grove,MN
1
Language
8
years of professional experience

Dedicated to improve any institution by using the skills I have acquired in my past roles that will improve efficiency and productivity. A resourceful professional that will enhance any team with new perspectives, consultation among team members and adaptability within gained knowledge of company protocols

Work History

Customer Service Specialist

1 Year 10 Months
CarMax | 10.2024 - Current
  • Ensured customer satisfaction through communication, collaboration and confidence in service
  • Gained customer trust through flexibility, personalized interaction and inquiring about specific needs to better serve them (i.e. Spanish translations, technology assistance, etc.)....
  • Advocating for change within sales team members to improve customer experience based on feedback and requests
  • Competency and continued learning in products, procedures and protocols until reaching level of expertise

Call Center Representative

1 Year 5 Months
Energy Solutions International | 04.2023 - 09.2024
  • Managed high-volume inbound calls, delivering exceptional customer service and resolving inquiries efficiently.
  • Adapted to client needs by providing timely alternative solutions, accommodating language needs (Spanish) and maintaining trust by following up to ensure satisfaction
  • Collaborated with cross-functional teams to address complex customer issues and develop effective solutions.

Assembly Manager

4 Years 9 Months
Energy Solutions International | 07.2018 - 04.2023
  • Trained and mentored new employees on assembly line procedures, techniques and safety protocols
  • Oversaw quality and quantity control of the manufactured lighting products
  • Implemented new cross-training that allowed for higher productivity and efficiency
  • Optimized time and space with environment-conscious practices
  • Restoration of employee conflicts through prompt interactions that included active listening, collaboration and dialogue; proactive methods of maintaining a safe and just workplace

Education

BBA - Business Administration (Minor Product Management)

Metropolitan State University | Saint Paul, MN | 08-2024

Skills

Bilingual proficiency
Communication and Collaboration
Problem solving
Advocacy
Active listening
Customer relations
Problem solving
Innovative
Accountability

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

CarMax
10.2024 - CurrentRead More

Call Center Representative

Energy Solutions International
04.2023 - 09.2024Read More

Assembly Manager

Energy Solutions International
07.2018 - 04.2023Read More

Metropolitan State University

BBA from Business Administration (Minor Product Management)
Read More

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Jorge Gonzalez Coronel