Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Jorge Gonzalez Jr

merchandiser
Fort Worth,Texas

Summary

Seasoned executive with progressive experience in project oversight and executive leadership. Consistently achieve optimal utilization of staff and operations through process improvement planning, program coordination, and cultivation of strong business relationships. Established track record of creating and implementing programs and long-term business strategies aimed at company growth. High-energy leader of cross-functional teams, successfully aligning customer needs and organizational objectives to ensure optimal operating efficiency.Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.

Overview

6
6
years of professional experience

Work History

Merchandise Associate

Andrews Distributing
06.2024 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.

Customer Service Representative

Home Depot
01.2023 - 06.2024
  • Adhered to all company policies related to safety, security, merchandising standards and loss prevention procedures
  • Followed safety protocols when operating power tools such as lawn mowers or weed trimmers
  • Loaded and unloaded merchandise from delivery trucks using pallet jacks and other equipment safely
  • Developed strong relationships with vendors to secure discounts on products that could be passed on to customers
  • Inspected and restocked inventory regularly to ensure availability of merchandise for customer purchases
  • Managed outdoor displays effectively by rotating stock regularly and ensuring cleanliness
  • Maintained knowledge of current products, promotions, pricing and policies to provide customers with accurate information
  • Prepared orders for shipment or pickup by loading items onto delivery truck or into customer vehicles safely
  • Organized the sales floor to create a neat appearance that was inviting to customers
  • Received, unloaded, and stocked shelves with transferred or new merchandise
  • Operated cash registers by managing financial transactions and balancing drawers
  • Unloaded materials and goods shipments using forklifts and pallet jacks
  • Answered questions regarding store and merchandise
  • Cleaned shelves, counters, and tables
  • Opened and closed cash registers, balanced cash drawers, and made deposits

Sales Associate

Auto Zone
09.2021 - 11.2022
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Organized merchandise displays to promote higher levels of customer engagement
  • Established a positive rapport with customers by delivering friendly, personalized service
  • Provided accurate information about products, prices and availability both in person and over the phone
  • Tagged new merchandise for sale and updated signs
  • Encouraged customers to make additional purchases and suggested relevant items
  • Met merchandising standards by keeping store stocked and products faced
  • Utilized active listening techniques to identify customer needs and provided appropriate solutions
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • Used product knowledge for handling objections
  • Arranged and display merchandise to promote sales
  • Cleaned shelves, counters, and tables
  • Watched for and recognized security risks and thefts
  • Rented merchandise to customers

Cashier

McDonald's
09.2019 - 08.2021
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided efficient and courteous service to customers
  • Kept up-to-date on new products, services, promotions, and pricing structures
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards
  • Arranged and restocked displays and merchandise racks to maintain store appearance
  • Followed all safety protocols while handling money

Education

HIGH SCHOOL DIPLOMA -

Diamond Hill High School
06.2023

Skills

  • Workflow Planning
  • Customer Service
  • Cash Handling
  • First Aid Training
  • Teamwork Abilities
  • Merchandising Techniques
  • Time Management
  • Safe Lifting Practices
  • Retail experience
  • Store organization
  • Cleaning procedures
  • Store layout
  • Merchandise movements
  • Equipment operation

Personal Information

Date of Birth: 09/06/2003

Languages

Spanish
Limited Working

Timeline

Merchandise Associate

Andrews Distributing
06.2024 - Current

Customer Service Representative

Home Depot
01.2023 - 06.2024

Sales Associate

Auto Zone
09.2021 - 11.2022

Cashier

McDonald's
09.2019 - 08.2021

HIGH SCHOOL DIPLOMA -

Diamond Hill High School
Jorge Gonzalez Jrmerchandiser