Jorge Guerrero
San Diego,CA
Summary
Results-driven Maintenance Department Manager with proven expertise in safety compliance and staff training. Adept at streamlining operations and enhancing workflow efficiency to ensure optimal team performance and adherence to best practices. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Maintenance Department Manager
Mckowski's Maintenance Systems
San Diego, California
12.2020 - Current
- Streamlined daily operations of maintenance department to enhance workflow efficiency.
- Developed and implemented comprehensive maintenance schedules for equipment and facilities.
- Trained and mentored staff on safety procedures to ensure adherence to best practices.
- Managed inventory of tools and supplies, optimizing resource allocation for maintenance tasks.
- Conducted regular inspections to verify compliance with safety regulations.
- Collaborated with departments to address maintenance needs in a timely manner.
- Oversaw installation, repair, and replacement of plant machinery and equipment.
- Performed cost-benefit analyses for new projects within maintenance department.
Restaurant Waiter
Azuki Sushi San Diego
San Diego, California
05.2012 - 07.2021
- Provided exceptional customer service in a fast-paced sushi restaurant setting.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Assisted guests with menu selections, highlighting daily specials and recommendations.
- Handled cash and credit transactions, ensuring accuracy during payment processing.
- Resolved guest complaints promptly to enhance overall dining experience.
- Supported team members during busy periods by managing additional tables efficiently.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Construction Foreman
Empire Works
San Diego, California
06.2011 - 12.2020
- Supervised daily site operations and ensured compliance with safety regulations.
- Led a team of workers, assigning tasks and providing guidance as needed.
- Communicated project updates effectively to stakeholders and team members.
- Trained new employees on company procedures and safe work practices.
- Performed work safely and effectively in high and precarious places.
- Performed hands-on work when necessary including demolition, carpentry, painting and drywall installation.
- Supervised and coordinated the activities of workers engaged in all phases of construction projects.
Restaurant Waiter
5th Avenue
San Diego, California
02.2011 - 12.2013
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted guests with making food and beverage selections.
- Checked on guests during meals to ensure satisfaction with each course.
- Resolved customer complaints in a polite manner according to company policy.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Restaurant Waiter
ONO Sushi
San Diego, California
01.2003 - 08.2012
- Assisted in training junior waitstaff on service techniques and restaurant policies.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
- Managed table settings and maintained cleanliness throughout the dining area.
- Handled payment transactions efficiently and accurately.
- Helped train new wait staff members on proper table set-up techniques and customer service practices.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Offered suggestions regarding wine pairings with food items from the menu.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
San Diego High School
San Diego, CA06-2006
Skills
- Safety compliance
- Staff training
- Team leadership
- Effective communication
- Problem solving
- Customer collaboration
- Inventory monitoring
- Staff management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Maintenance Department Manager
Mckowski's Maintenance Systems
12.2020 - Current
Restaurant Waiter
Azuki Sushi San Diego
05.2012 - 07.2021
Construction Foreman
Empire Works
06.2011 - 12.2020
Restaurant Waiter
5th Avenue
02.2011 - 12.2013
Restaurant Waiter
ONO Sushi
01.2003 - 08.2012
High School Diploma -
San Diego High School
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