Jorge Guillen
Wellington,FL
Summary
A dynamic leader with a proven track record at Yako Restoration Group, Corp, I excel in driving sales growth and building solid customer relationships. Skilled in project planning and fluent in Spanish, I've effectively led teams to exceed performance goals through strategic planning and exceptional employee relations. My approach has consistently resulted in increased client satisfaction and revenue.
Diligent [Desired Position] with strong background in overseeing daily operations and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Demonstrated expertise in team management and strategic planning.
Experienced with optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of managing cross-functional teams to achieve targeted outcomes.
Overview
26
26
years of professional experience
Work History
General Manager of Operations
Yako Restoration Group, Corp
01.2015 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Public Adjuster
1st Choice Property Claims and Adjusting
03.2011 - 02.2015
- Developed comprehensive reports detailing findings from investigations, supporting successful claim resolution efforts.
- Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
- Consistently met or exceeded performance goals by efficiently managing caseloads and delivering superior service to clients.
- Developed and maintained a strong network of industry contacts, including insurance adjusters and legal professionals, contributing to overall business growth and success.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Mentored junior adjusters on effective strategies for negotiating settlements with insurance carriers, contributing to overall team success rates in resolving cases favorably for clients.
- Coordinated with contractors, engineers, and other experts to accurately assess property damage values for each case.
Sales Representative
Integrity Plus Solutions
02.2010 - 01.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Senior Personal Banker
Bank of America
02.2007 - 03.2010
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success.
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
- Collaborated with mortgage lenders to facilitate timely loan approvals for homebuyers seeking financing options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Mortgage Loan Officer
Homestead Mortgage Group
05.2005 - 02.2007
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Reviewed loan files and updated to match current standards.
Sales Associate
Mullinax Ford
02.1999 - 10.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Leoncio Prado Military High
Lima, Peru12-1992
Skills
- Delegation
- Employee relations and conflict resolution
- Project planning and development
- Management
- Policies and procedures implementation
- Superb time management skills
- Work flow planning
- FLUENT IN SPANISH
- Sales background
- Customer relations specialist
- Staff training/development
- Effective leader
- Multitasking
- Team building
Accomplishments
- Resolved product issue through consumer testing.
- Reduced operational expenses by 30% by streamlining branch operations.
- Saved the company $60,000.00 a year by aggressively negotiating with suppliers.
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Yako Restoration Group, Corp
01.2015 - 11.2024
Public Adjuster
1st Choice Property Claims and Adjusting
03.2011 - 02.2015
Sales Representative
Integrity Plus Solutions
02.2010 - 01.2011
Senior Personal Banker
Bank of America
02.2007 - 03.2010
Mortgage Loan Officer
Homestead Mortgage Group
05.2005 - 02.2007
Sales Associate
Mullinax Ford
02.1999 - 10.2006
High School Diploma -
Leoncio Prado Military High
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