Jorge Guillen
Irvine,CA
Summary
Reliable professional with a background in public transportation, known for high productivity and efficiency in task completion. Skilled in route planning, safety protocol adherence, and customer service, ensuring smooth and timely operations. Excel using communication, problem-solving, and time management skills to enhance passenger satisfaction and operational success.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Coach Operator- Costumer Relations Specialist
OCTA
Santa Ana, California
11.2019 - Current
- Dedicated transportation and customer service professional with 5 years of experience with OCTA and 12 years of customer service experience combined . Experienced as an OCTA Coach Operator with BWT credentials and a strong understanding of public transportation operations, rider needs, safety, communication, and customer service. Demonstrated ability to communicate professionally with the public, coworkers, and supervisors while handling questions, requests, and customer concerns. Following safety and compliance procedures of FTA, OSHA and OCTA.
Costumer Relations Specialist
OCTA OC ACCESS
Orange, California
10.2025 - 02.2026
- Temporary Work Program (TWP) 10/27/25-02/10/26. Supervisor: Denise Capistran
- Engaged actively in OCTA’s Temporary Work Program by fulfilling various responsibilities. and successfully performed assigned duties within established the capacity.
- Reviewed, organized, and distributed mail and correspondence.
- Uploaded letters and communications for distribution to OCTA riders.
- Organized documents and information to ensure accurate.
- Communicated with supervisors and staff regarding assigned work and completed tasks.
- Demonstrated reliability, organization, attention to detail, and professionalism throughout the program.
- Facilitated communication between clients and transportation services.
- Resolved customer issues using conflict resolution strategies.
- Participated in team meetings to share best practices regarding customer relations.
Education
Commerce
Santa Ana College
Santa Ana, CA 08.2026 - 08.2026
Santa Ana High School
Santa Ana, CASkills
- Customer Relations
- Public Transportation
- Customer Service
- Verbal Communication
- Written Communication
- Problem Solving
- Conflict Resolution
- Administrative Support
- Mail Processing and Distribution
- Document Organization
- Data and Document Uploading
- General Services Requests
- Attention to Detail
- Teamwork
- Professionalism
- Time Management
- Following Policies and Procedures
- Data entry
- Public transportation knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Commerce
Santa Ana College
08.2026 - 08.2026
Costumer Relations Specialist
OCTA OC ACCESS
10.2025 - 02.2026
Coach Operator- Costumer Relations Specialist
OCTA
11.2019 - Current
Santa Ana High School