JORGE GUZMAN
Sun Prairie,WI
Summary
Achieved significant sales growth at Metro Ford Of Madison by leveraging bilingual capabilities and exceptional customer service skills. Expert in fostering long-term client relationships and executing effective marketing strategies to enhance brand visibility. Demonstrated proficiency in problem-solving and teamwork, contributing to a positive, results-driven sales environment.
Overview
6
6
years of professional experience
Work History
Bilingual Sales Consultant
Metro Ford Of Madison
11.2019 - Current
- Collaborated with team members on marketing strategies, enhancing brand visibility within the Hispanic community.
- Delivered exceptional after-sales support by addressing concerns or issues raised by clients promptly in their preferred language.
- Increased client satisfaction by providing tailored solutions for individual customer needs in both English and Spanish.
- Helped increase overall company sales figures by sharing best practices learned from serving a diverse range of clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Sales Consultant
US Celluar
05.2018 - 11.2019
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
High School Diploma -
Sauk Prairie High School
Prairie Du Sac, WI06.2017
Skills
- Goal-Oriented
- Billingual
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Calm Under Pressure
- Multitasking
- Teamwork and Collaboration
Timeline
Bilingual Sales Consultant
Metro Ford Of Madison
11.2019 - Current
Sales Consultant
US Celluar
05.2018 - 11.2019
High School Diploma -
Sauk Prairie High School
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