Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Guzman

Glen Ellyn,IL

Summary

Proven customer service expert from TTEC, adept at resolving complaints and enhancing loyalty through empathy and a strong work ethic. Excelled in high-pressure environments, both at TTEC and Main Street Pub, demonstrating exceptional complaint handling and teamwork skills. Achievements include significantly improving customer satisfaction and fostering a positive work environment.

Overview

2
2
years of professional experience

Work History

Customer Service Chat Representative

TTEC
01.2023 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
  • Maintained detailed records of customer interactions for reference in future support scenarios.
  • Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
  • Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.

Food Runner

Main Street Pub
02.2024 - 09.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Education

High School Diploma -

Riverside Brookfield Highschool
Brookfield, IL
05-2020

Skills

  • Strong Work Ethic
  • Patience and Tolerance
  • Empathy Display
  • Complaint Handling
  • Teamwork and Collaboration
  • Food safety knowledge
  • Time Management
  • Customer Service

Timeline

Food Runner

Main Street Pub
02.2024 - 09.2024

Customer Service Chat Representative

TTEC
01.2023 - 12.2024

High School Diploma -

Riverside Brookfield Highschool
Jorge Guzman