Jorge Guzman
Glen Ellyn,IL
Summary
Proven customer service expert from TTEC, adept at resolving complaints and enhancing loyalty through empathy and a strong work ethic. Excelled in high-pressure environments, both at TTEC and Main Street Pub, demonstrating exceptional complaint handling and teamwork skills. Achievements include significantly improving customer satisfaction and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Chat Representative
TTEC
01.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
Food Runner
Main Street Pub
02.2024 - 09.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Education
High School Diploma -
Riverside Brookfield Highschool
Brookfield, IL05-2020
Skills
- Strong Work Ethic
- Patience and Tolerance
- Empathy Display
- Complaint Handling
- Teamwork and Collaboration
- Food safety knowledge
- Time Management
- Customer Service
Timeline
Food Runner
Main Street Pub
02.2024 - 09.2024
Customer Service Chat Representative
TTEC
01.2023 - 12.2024
High School Diploma -
Riverside Brookfield Highschool
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