Jorge Haro
Menifee,CA
Summary
Experienced Senior Dispatcher at a large organization with extensive training experience in the classroom and on the floor. Proven to be a well received instructor who can keep a classroom engaged with a positive personality and discipline operating within a set curriculum.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Communications Officer
Riverside County Sheriff's Department
06.2023 - Current
- Lead line level dispatcher handling 911 calls for service and patrol radio traffic.
- 1 on 1 training with new hires on both phone and radio phases.
- Active member of the Dispatch Mentorship program teaching the mentorship classes for applicants pursuing a career at RSO dispatch.
- Active member of CTO team implementing new approaches to training and performance tracking.
- Lead briefing trainings for the shift and discuss important learning topics for the communications bureau.
911 Communications Officer II
Riverside County Sheriff's Department
04.2016 - 06.2023
- Line level dispatcher handling 911 calls for service and patrol radio traffic.
- Trained new hires 1 on 1 with emphasis on discipline and training that can perform under pressure.
- Instructor at Ben Clark Training Center responsible for training of new Dispatch Academies through Phone and Radio academy phases.
- Instructor at Ben Clark Training Center of new Corrections and Sworn Academies on Radio basics and procedures.
Store Manager of Operations
Arco AMPM
02.2012 - 04.2016
- Increased sales by 15% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coordinated and planned employee schedules.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
Education
High School Diploma -
06-2008
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Creative thinking
- Computer proficiency
- Interpersonal skills
- Professionalism
Certification
- AICC POST Instructor Certification
Awards
- Awarded 2024 APCO Trainer of the year (Runner up)
- Awarded 2024 APCO Outstanding performance by a team (Deputy Calhoun Incident)
- Awarded 2024 RSO Medal of Merit (Deputy Calhoun Incident)
Languages
Spanish
Native or Bilingual
Timeline
Senior Communications Officer - Riverside County Sheriff's Department
06.2023 - Current
911 Communications Officer II - Riverside County Sheriff's Department
04.2016 - 06.2023
Store Manager of Operations - Arco AMPM
02.2012 - 04.2016
Paloma Valley High School - High School Diploma,
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