Jorge Heredia

• Operate semiconductor equipment in a clean-room environment, creating silicon wafers, ultimately used in all types of electronics.
• Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
• Proficient in executing and optimizing photolithography processes to achieve high yield and quality standards.
• Delivered quality products with effective use of control procedures.
• Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes.

• Supervise and mentor a team of Quality Assurance (QA) professionals, providing guidance, support, and training to ensure efficient and effective execution of QA activities.
• Develop and implement a comprehensive QA strategy, including policies, procedures, and best practices, to ensure consistent adherence to quality standards.
• lead and coordinate initiatives to enhance efficiency, quality, and customer satisfaction.
• Define and monitor key quality metrics, generate reports, and present findings to management, highlighting areas for improvement and progress towards quality goals.

- Receive and process remittance transactions, including incoming and outgoing funds, accurately and promptly.

- Enter transaction details into designated systems or databases, ensuring accuracy and completeness. Maintain proper records and documentation for audit and reporting purposes.

- Identify and report suspicious or fraudulent activities in remittance transactions, adhering to internal procedures and reporting protocols.

• Assisted students with inquiries related to various administrative processes, including registration, enrollment, financial aid, and student records.
• Professional phone etiquette and email correspondence.
• Deliver correspondence to students/staff
• Maintained office supplies and inventory.

• Operated landscaping equipment with focus on safety and machine longevity.
• Maintained grounds by trimming, weeding, and general clean-up.
• Performed planting, watering, mulching, and edging of lawns.
• Removed weeds, hazards, and debris from common pathways to improve usability.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made product recommendations to increase sales.
• Answered questions about store policies and addressed customer concerns.