Jorge Hernandez
McAllen,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk
City Of McAllen
03.2020 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Instructor II
City Of McAllen
02.2019 - 03.2020
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Resident Assistant
Lindenwood University Belleville
08.2017 - 05.2018
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Instructor II (Track and Field Coach)
City Of McAllen
05.2017 - 08.2017
- Enhanced team cohesion through regular communication and collaboration among athletes and coaching staff.
- Ensured safety of all participants through strict adherence to proper techniques and injury prevention protocols.
- Mentored athletes in setting realistic goals, fostering a growth mindset and promoting selfdiscipline.
Instructor I (Track and Field Coach)
City Of McAllen
05.2016 - 08.2016
- Enhanced team cohesion through regular communication and collaboration among athletes and coaching staff.
- Ensured safety of all participants through strict adherence to proper techniques and injury prevention protocols.
- Mentored athletes in setting realistic goals, fostering a growth mindset and promoting selfdiscipline.
Education
No Degree - Biology
Lindenwood University
Belleville, ILGED -
McAllen Memorial High School
McAllen, TXBachelor of Science - Mechanical Engineering
The University of Texas Rio Grande Valley
Edinburg, TX05.2027
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
Certification
- CPR Training - May 2023/May 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clerk
City Of McAllen
03.2020 - Current
Instructor II
City Of McAllen
02.2019 - 03.2020
Resident Assistant
Lindenwood University Belleville
08.2017 - 05.2018
Instructor II (Track and Field Coach)
City Of McAllen
05.2017 - 08.2017
Instructor I (Track and Field Coach)
City Of McAllen
05.2016 - 08.2016
No Degree - Biology
Lindenwood University
GED -
McAllen Memorial High School
Bachelor of Science - Mechanical Engineering
The University of Texas Rio Grande Valley